About the job:
The Brand Representative will support the Michigan market in an exciting new brand partnership. They will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. They will also generate interest in Holistic Brands by staging events and answering questions about product.
Thoroughly understand our company and products
Develop positive relationships with customers and distributors
Act as the point of contact for customers, and handle customers’ individual needs
Resolve conflicts and provide solutions to customers in a timely manner
Report on the status of accounts and transactions
Track customers’ preferences
Autonomy to schedule customer meetings and events/activations based on the market sales strategy
Provide feedback to the Marketing and Sales departments regarding customers’ requests
Raise awareness for the Holistic brands using company marketing tools and industry events
Help attract new customers and brand awareness via Pop Ups / Vendor Days
Participate in various events with our Sales team in promoting products to generate sales opportunities
Visual Merchandising in stores
Must have a fun and positive attitude with a focus on customer satisfaction
Adhere to company and state regulations.
Non-traditional work schedule including evening and weekend work
All other duties as assigned
Physical Requirements of the Job: Long periods of sitting. Long periods of screen use. Moderate to loud exposure to noise level and artificial light. Must be able to lift, carry and balance up to 30 pounds, may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Extensive travel required.
About You:General
Regulations require that incumbent be at least 21 years of age and able to obtain and maintain state marijuana work credentials.
Education/Experience
Bachelor’s degree with a focus in business or marketing preferred
Proven work experience as a brand support team member
Hands on experience in sales and an ability to deliver excellent customer experience
Cannabis experience preferred
Technological Skills
Proficient in CSR software
Required Knowledge and Skills
Must be passionate about the cannabis industry and Liberty, Strane and Garcia products
High-level attention to detail
Self-driven and organized
Ability to prioritize tasks and meet deadlines with a shifting workload in a fast-paced environment
Knowledge of medical marijuana laws, MED regulations, and DPHE requirements; Previous marijuana industry experience preferred with priority given to candidates with experience in licensed facilities
Ability to adapt to changing priorities
Ability to communicate clearly and accurately
Ability to initiate and follow through on work independently
Ability to work collaboratively in a team environment
Professional demeanor, strong work ethic
Eager to learn and enthusiastic
Understanding of sales performance metrics
Excellent communication and negotiation skills
An ability to deliver projects and answer inquiries on time
Business acumen with a problem-solving attitude
Extensive state-wide travel is required
