StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
You will report to the Senior Manager of Client Services and play a vital role in fostering post-sales client relationships. Your responsibilities will include overseeing user adoption of the StackAdapt platform, managing campaigns, and identifying revenue opportunities to grow our accounts. Working closely with your Sales Manager and cross-functional teams, you will strive to maximise our customers' campaign ROI while ensuring their satisfaction with our services. StackAdapt is a Remote First company.
This role is open to candidates located in London or surrounding areas. Regular travel to France is expected.
What you’ll be doing:
- Act as the main point of contact for your portfolio of clients in your region, covering a wide range of verticals.
- Utilise your understanding of Agency/brand/campaigns to ensure objectives and goals are met.
- Maintain a strong focus on Customer Retention Rate and Net Revenue Retention Rate to achieve a quarterly target.
- Conducted in-person and virtual meetings, presentations, and quarterly business reviews with clients.
- Host regular training and education sessions with your clients.
- Regularly report on campaign performance, KPI optimisation, and strategic solutions.
- Set up and manage traffic advertising campaigns on the StackAdapt DSP, including third-party tag implementation and pixel creation/troubleshooting.
What you'll bring to the table:
- Experience working with clients throughout the French market across multiple verticals
- In-depth knowledge of programmatic and media buying
- Proficient in presentation skills for clients
- Fluency in both French and English languages.
- Experience executing programmatic activities across different DSPs (e.g. StackAdapt, DV360, TTD, Amazon.. etc.) as a self-serve user
- Proven track record in managing client relationships and growing revenue
- The ability to understand and communicate technical concepts and platform-based knowledge
- Flexibility to travel regularly to meet with clients within their region (France)
StackAdapters Enjoy:
- Competitive salary and commission scheme
- Private Medical Insurance cover
- Auto-enrolment into the company pension scheme
- Work from home reimbursements
- Coverage and support of personal development initiatives (conferences, courses, etc)
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Take part in our Walk and Wander policy, which allows you to work from anywhere worldwide.
- Our social and team events (virtually!)
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:Ad Age Best Places to Work 2024G2 Top Software and Top Marketing and Advertising Product for 2024Campaign’s Best Places to Work 2023 for the UK2024 Best Workplaces for Women and in Canada by Great Place to Work®#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising#LI-RemoteApply for this job
