Field Operations Manager

Tagline:  

Type of Position: 

Location: 

Benefits: 

The Company 

The Position 

snapshot, we are looking for someone who is: 

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  Experienced in equipment optimization within a regulated industry 

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  Knowledgeable on the sales and inventory process within Medical Device 

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  A relationship-builder that quickly establishes rapport with inventory control departments in customer accounts 

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  Detail-oriented, with experience in conducting audits and implementing compliance controls 

Main Duties: 

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  Develops, implements and oversees field operations standards, procedures, objectives, goals and strategies 

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  Analyzes field operations and confirms optimal use of resources, equipment and standards 

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  Gather account insights by partnering with Sales Representatives, Customers and Hospitals. 

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  Analyze and implement strategies to drive efficient levels of inventory, and reduce the risk of expiry replacement  

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  Implement loaner utilization and optimization plan 

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  Maintain a dashboard, and other reporting solutions, to illustrate and monitor sales metrics, customer data and satisfaction, and operational metrics. 

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  Accountable to track and adhere to inventory budgets, and seek cost-saving opportunities in collaboration with Finance 

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  Responsible for tracking and counting assets to and from Hospitals, Surgical Centers, Trunk Stock, and Field Loaner and Distribution Center; including tracking movements of inventory and cycle counting inventory per geographical region 

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  Completes field inspections ensuring compliance with customer requirements, regulations, and company policies, procedures and controls. 

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  Responsible for the control of inventory covered by consignment agreements and inventory policies ensuring compliance, effective utilization and tracking of company assets. 

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  Adhere to quality requirements, including but not limited to, requirements for traceability of product, customer complaints and notification to internal Quality Assurance & Regulatory Affairs team. 

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  Partner with Finance to establish annual audit risk assessment and implementation strategy. 

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  Conduct and schedule inventory audits with the support of the Sales Team. 

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  Reconcile results of annual field counts and collaborate with Sales, Finance, Customer Service and Operations to resolve discrepancies, and issues related to lost, damaged or expired inventory. 

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  Provide recommendations on the adequate mix of consigned products at each account and drive and implement the optimization of underutilized consignment assets.  

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  Identify return opportunities with the Sales Team and own the overall process including generation of required documentation. 

What Does Success Look Like in this Role? 

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  Establish a collaborative partnership with the Finance, Customer and Sales Teams 

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  Field inventory is accurate, including expiry management  

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  Inventory movements are tracked as they happen and there is accurate visibility in Intellijoint Systems 

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  Equipment is optimized, Capital expenditures are adhered to and tracked 

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  Opportunities for cost reductions are identified and actioned 

Skills and Experience to Enable Success: 

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  5+ years of experience in a similar position, or progressive experience in positions that have developed skills and abilities that are transferable to the role 

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  Education applicable to the role, including but not limited to, Operations, Inventory, Sales and the like. 

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  Experience with medical devices, and understanding of the nuance to inventory in a regulated environment 

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  Experience in Sales is an asset; the role requires understanding of the sales process and how customer accounts in the field are maintained, supported and won. 

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  Understanding of and ability to manage multiple field-based inventory channels (long-and short-term consignment, loaners, and trunk stock) and associated processes  

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  Strong analytical aptitude with the proven ability to analyze and interpret data. 

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  Experience identifying and implementing process improvements that focus on equipment optimization, auditing and compliance. 

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  Strong communication and inter-personal skills with extreme attention to detail 

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  Effective organizational skills with the ability to prioritize and meet timelines 

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  Continuous improvement mentality, shares ideas and embraces change 

Travel and Onsite Requirements: 

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  Travels to onsite locations in the US to conduct audits, in person meetings and review operational performance. 

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  Travel approximately once a month to the US; with frequency decreasing through established connections and processes. 

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  Travel to the US will have increased frequency during the first 3-months of the role during onboarding. 

Physical Job Requirements: 

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  Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one surface to another at approximately the same level. 

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  Sitting, standing and/or walking for up to eight plus hours per day. 

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  Has access to a vehicle and must have a valid driver's license and active vehicle insurance policy. 

Why Join Us? 

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  It is unrealistic for us to believe we will find someone who fits this position 100% 

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  Be passionate about growth, personally and professionally and know that we will support you along the way. 

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  Work hard each-and-every day knowing that you will be rewarded for that hard work. 

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  Work on innovative products that can improve surgical outcomes and enhance patient’s quality of life 

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  Work alongside a highly talented and driven group of team members and colleagues’ organization wide 

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  Work in an environment with high transparency and collaboration along with lots of fun and social activities 

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  Be ok with change and share in our excitement as we scale  

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  Flexibility so that you can do your best both at work and outside of it