Senior Product Manager

Relay FinancialNew York, New York, United StatesRemote, Onsite

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

Here at Relay, our Product Team is responsible for shaping our small business banking platform; we dive deep into the problems and pain points of our customers to marry their needs with those of our business and the capabilities of technology. We’re looking for a Senior Product Manager to play a key part in building not only the product but someone who will be a vital part of problem solving for our customers. You will identify and scope the highest priority issues to tackle and work with our designers and engineers to ideate, design and deliver exceptional product experiences.

What You'll Be Doing

Owning the planning, development, and launch of new initiatives
Frequently interview our customers 1-on-1 to deeply understand their needs and their pain points, using the learnings to identifying product opportunities
Foster strong collaboration among cross-functional teams including engineering, design, marketing, sales, and customer support.
Leverage data to inform product decisions. Establish clear success metrics and use them to guide product development to measure success.
Analyze product and business data to identify opportunities and prioritize features
Provide feedback on design and user experience, ensuring every product is a delightful experience for our users
Own a roadmap with your team of engineers to ensure we deliver successfully against goals. Help hold the team accountable to outcomes and ensure a high bar for product delivery.
Elevate the Product Management practice at Relay, building an inclusive and supportive team culture

Who You Are

You have at least 4+ years of experience working as a Product Manager, including some experience working with financial products & services
You have a strong bias to action. We’re a fast-paced environment and we value quick decision making and iteration to maximize learnings. .
You’re a maker and a builder; show us things you've written, designed or ideally, built.
Your work experience shows a history of excellence and impact (not necessarily in product!)
You’re excited by the idea of talking directly with customers and deeply understanding their problems to craft solutions
You care deeply about small businesses and their owners/operators
You communicate clearly and concisely, both visually and in writing. You have a strong ability to bring clarity in ambiguous or uncertain environments.
You have experience turning data into insights using tools like Excel, SQL etc.
You are comfortable prototyping a simple user flow/UX in a tool like Balsamiq or Figma

Bonus Points

Experience turning data into insights using tools like Excel, SQL etc.A deep understanding of small businesses and their owners/operators
You have a strong history of building products 0-to-1
Understand how to read technical API documentation and test APIs using Postman

Our Commitment To You

Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

The Interview Process

Stage 1: A 45-minute Google Meets interview with a member of our Talent team
Stage 2: A 45-minute interview with our Head of Engineering
Stage 3: A case study presented to our Head of Engineering and one of our Senior Product Managers
Stage 4: A 30-minute Google Meets video call with one of our executives

What’s Important to Us:

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.Apply for this job

Life at Relay Financial

Thrive Here & What We ValueCompetitive salary and meaningful equity | Comprehensive health benefits from day one | Flexible vacation and time off | Parental leave with top-up | Hybrid work environment | Dog-friendly space | Personal and professional growth opportunities | Top-tier equipment | Social connection</s> | Emphasizing collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us. | Believing in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders. | Prioritizing an inclusive work environment and being an equal-opportunity employer. We welcome people of diverse backgrounds, perspectives, and skills.</s> | Social connection events</s> | Hybrid work environment and choose to collaborate in the office twice a week | Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers. | Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly. | Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. | Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating. | Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.</s> | Collaborative engineering culture that encourages feedback, learning, and growth | Personal and professional growth through ongoing feedback, mentorship, and coaching | Top-tier equipment for comfortable work environment | Social connection through company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders | Dog-friendly space</s> | Hybrid work environment: we love collaborating and connecting in office two times a week and offer catered lunches and a snack/beverage program for the days we’re in office. | Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun | Our goal is to make Relay a step-change career opportunity.</s> | Collaborative work environment | Support for personal and professional growth | Team-first culture</s> | Hybrid environment with office collaboration twice a week | Top-tier equipment and social connection events</s> | Hybrid environment and choose to collaborate in the office twice a week | Top-tier equipment as a Mac-first company | Social connection through celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.</s> | 1. Hybrid Work Environment | 2. Personal and Professional Growth | 3. TopTier Equipment | 4. TeamFirst Culture</s> | Hybrid work environment with collaboration in the office twice a week | Top-tier equipment for comfortable working | Social connection through company-wide get-togethers, quarterly team events, happy hours, and special events</s> | Collaborative money management platform | Human-centric customer experience | Opportunity to make a huge impact in building solutions with the potential to reach 29 million small businesses across North America | Winning Sales team culture | Scrappy environment | Top-tier equipment and social connection</s> | Emphasizes collaboration and connection at their Toronto office twice a week, with lunch, snacks, and beverages on us. | Believes in celebrating their wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders. | Prioritizes creating an inclusive work environment by being an equal-opportunity employer and welcoming people of diverse backgrounds, perspectives, and skills.</s> | 1. Collaborative Money Management Platform | 2. HumanCentric Customer Experience | 3. Allin-One Solution for SMBs | 4. Growth Enabler for Business Owners | 5. Focus on Delivering a Great User Experience</s> | Emphasis on creating an inclusive work environment | Commitment to building high-performing teams through diversity | Prioritizing personal and professional growth through ongoing feedback, mentorship, and coaching | Celebrating wins with company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.</s> | Emphasizing collaboration and teamwork | Prioritizing inclusion and creating an inclusive work environment | Providing accommodations for applicants during the interview process | Celebrating wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.</s> | Empowering team members to make big decisions | Encouraging team members to ask tough questions | Challenging team members to take risks that result in work we’re all proud of | Support from leaders who care about your growth and success through regular feedback and coaching | Considerable vacation & end-of-year holiday shutdown | Hybrid working environment</s> | Emphasis on personal and professional growth | Top-tier equipment and social connection opportunities | Flexible vacation and time off policy | Commitment to creating an inclusive work environment</s> | Values meaningful feedback, mentorship, and coaching for personal and professional growth | Provides comprehensive health benefits from day one | Offers flexible vacation and time off | Offers parental leave with top-up | Has a dog-friendly space in the office</s> | All-in-one platform for employer SMBs and their finance function, internal and external | Focused on delivering growth enablers rather than growth limiters for business owners | Mission to increase the success rate of small businesses.</s>