Senior Manager, Customer Success

Vena SolutionsToronto, Ontario, Canada | California, United StatesOnsite

This job is no longer open

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.

Position SummaryAre you someone who loves to develop people and build deep and meaningful client relationships in a fast-paced environment? Do you enjoy advocating for customers and making them wildly successful? Do you want to learn and grow with an amazing team with one of the fastest growing FP&A cloud companies in the world? As Senior Manager, Customer Success you will lead a team of Customer Success Managers (CSMs) serving their portfolio of customers. You will provide direction and guidance to your team while innovating and evolving processes to improve customer health scores with a focus on adoption, value realization, and customer retention.

You will focus on building a winning culture while staying true to our customer centric core values to ensure that all key objectives of your organization are met.What you will do

Lead, coach, and develop a high-performing Customer Success team while driving health, retention and growth strategies across the customer base
Execute against a strategy for the CSM team to be seen as trusted advisors developing deep relationships and high adoption within their client portfolios through motions that help customers recognize the strategic value of their investment
Develop strategic customer plans with clear and measurable objectives, that focus on advancing Vena's Customer Experience objectives
Manage an accurate weekly retention forecast for your team
Contribute to the enablement, methodology, tools and technology to be used by the CSM team: ensure that the appropriate mix of People, Process and Technology are used to drive scale and repeatable performance
Develop and maintain executive level relationships with key customers, partners and cross-functional colleagues
Create a culture of storytelling - encouraging CSMs to share customer stories with each other and with Marketing, Sales and Product teams across the organization
Support Customer Marketing Programs & Events, Advocacy and Academy initiatives
Continuously demonstrate Vena’s CORE values and act as an internal advocate for customers with colleagues
Travel (as needed) to client events and site visits

Does this sound like you?

2+ years in a client-facing team leadership role in addition to 2+ years in account management or equivalent roles
Experience defining and automating customer journeys in a SaaS and Fintech environment.
Proven leadership skills to empower teams and support a high level of team engagement
Ability to effectively recruit, motivate and develop people in a high velocity, high activity environment
Consistent track record of promoting customer value leading to overachievement of health, retention and expansion targets in a supportive cross functional team environment
Excels at interacting regularly with lower and/or senior management on matters concerning cross-functional alignment and execution, and/or customers
Demonstrates the ability to persuade others in sensitive, complex situations while preserving relationships
Strategic out-of-the-box thinker who energizes others with passion, quality and commitment
Bachelor's degree required with strong preference of Finance or Business Administration

#LI-HL1

This job is no longer open

Life at Vena Solutions

Thrive Here & What We Value1. Developerfocused team culture encourages engineers to be self-motivated and self-directed | 2. Value leadership and people with passion who will take ownership to make their mark on our product within this growing business space | 3. Embraces continuous integration using automated testing</s> | 1. Flexible position with option of working full time or remotely within Canada | 2. Opportunity to travel as required | 3. Pride ourselves on having some of the best consultants in the industry</s> | Werte von Vena vorlebt | Kreativität, vorbildliche Führung, überzeugende Kommunikation, Inspiration | Verantwortlichkeit, Respekt | Wachstum, Zusammenarbeit</s> | Flexible position with option of working in Toronto office full time or remotely within Canada | Collaborating across Vena organization, including with other Sales Team members, Marketing, Professional Services, Customer Success and Product Teams as appropriate | Relentlessly driving to achieve performance targets in key areas such as quarterly and annual net new software revenue generation, prospecting activity through own efforts, pipeline build and ongoing development to secure appropriate coverage and facilitate confidence in forecasts</s> | Customer-centric core values | Focus on building a winning culture while staying true to the company's values | Continuous learning and growth with an amazing team | Fast-paced environment that advocates for customers and makes them wildly successful</s> | 2. Continuous Innovation | 3. Encourages engineers to be selfmotivated and self-directed | 4. Values leadership and people with passion who will take ownership to make their mark on our product within this growing business space.</s> | Focus on building a winning culture while staying true to our customer centric core values | Create a culture of storytelling - encouraging CSMs to share customer stories with each other and with Marketing, Sales and Product teams across the organization</s> | 1. Flexible position with option to work in Toronto office full time or remotely | 2. Top of mind for future job openings | 3. Schedule interviews over coming weeks</s> | 1. Innovative technology | 2. Developer Focused Team Culture | 3. Continuous Innovation | 4. Emerging Technologies | 5. Passionate User Base</s> | 1. Developer Focused Team Culture | 3. Emerging Technologies | 4. Passionate User Base | 5. Friendly and Enthusiastic Developers</s> | Developer-focused team culture | Encourages self-motivation and self-direction | 1. Flexible position with the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. | 2. Developerfocused team culture that encourages engineers to be self-motivated and self-directed. | 3. Value leadership and people with passion who will take ownership to make their mark on the product within this growing business space.</s> | Dedicated to growth, collaboration, accountability and respect | Contributing to a team culture that is focused on cross functional transparency and alignment | Always supporting Vena's remote inside sales and/or partner teams as needed to promote Territory revenue, engagement and development.</s> | 1. Flexible work arrangements available | 2. Opportunity to revolutionize the way organizations plan to grow their businesses | 3. Collaborative working environment | 4. Passionate team that is dedicated to helping customers succeed | 5. Constant learning and growth opportunities</s> | 1. Collaborative work environment | 2. Opportunity to learn and grow within the company | 3. Focus on customer success | 4. Emphasis on teamwork and communication | 5. Positive and supportive work culture</s> | Fun, engaging, technically challenging, and filled with opportunities to make an impact | Foster and encourage individuals who are self-directed and self-motivated | Value transparency, inclusion, continuous learning, and passionate people who want to make their mark on rapidly growing product and business.</s> | Proactively Contributing to Territory's On-the-Ground Sales and Marketing Initiatives | Collaborating Across Vena Organization for Improved Sales Effectiveness and Productivity | Relentlessly Driving to Achieve Performance Targets in Key Areas such as Quarterly and Annual Net New Software Revenue (as Measured by Annual Recurring Revenue (“ARR”) Generation) | Participating in Reviews of Your, Your Team and the Company's Actual and Forecast Performance, Providing Feedback on Decision Making and Submitting Recommendations for Improved Speed, Effectiveness and Efficiency.</s> | Dedicated to Growth, Collaboration, Accountability, and Respect</s> | Flexible position with the option of working in our Toronto office full time or hybrid throughout the week</s> | Relentlessly Driving to Achieve Performance Targets in Key Areas such as Quarterly and Annual Net New Software Revenue Generation, Prospecting Activity through Own Efforts, Pipeline Build and Ongoing Development</s> | 1. Flexible position with option to work in Toronto office full time, hybrid throughout the week or entirely remotely | 2. Opportunity to create and refine corporate standard demo and use case specific content | 3. Strong communication skills | 4. Sense of initiative and perseverance to deliver highquality work</s> | Flexible position with option of working in Toronto office full time, hybrid throughout the week or entirely remotely within Canada | Positive relationship with all stakeholders while maintaining sense of urgency for organizational needs | Strong leadership skills to foster a positive work environment</s> | 1. Great team culture | 2. Opportunity to grow | 3. Best practice approach to realizing customer goals.</s> | 1. CustomerFirst Services | 2. Personalized Experience for Customers | 3. Dedicated to Making People's Lives Better | 4. Passionate about Building Deep and Meaningful Client Relationships | 5. Proven Top Performer with a Diligent Work Ethic</s> | Proactively contributing to on-the-ground sales and marketing initiatives | Collaborating across Vena organization including Sales Team members, Marketing, Professional Services, Customer Success and Product Teams | Relentlessly driving to achieve performance targets in key areas such as quarterly and annual net new software revenue generation</s> | 1. FastPaced, Agile Environment | 2. Collaborative Work Environment | 3. Emphasis on Best Practices and Industry Standards</s>

Senior Manager, Customer Success

Life at Vena Solutions

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