Position Overview
Managed Payroll Services Account Team Member is proactive & client-focused. This role is responsible for managing a portfolio of clients, ensuring accurate payroll processing, and providing exceptional client support. The successful candidate will help clients achieve their business goals, manage compliance with payroll regulations, and support cross-functional teams to resolve any issues. The role requires excellent communication skills, a keen eye for detail, and the ability to work under tight deadlines, especially during peak times.
Key Responsibilities
Payroll Processing & Client Support
- Ensure accurate and timely payroll processing for assigned clients.
- Serve as the primary point of contact for client payroll inquiries and support requests.
- Understand client business objectives and align payroll solutions to meet their needs.
Issue Resolution & Cross-Functional Collaboration
- Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT.
- Escalate complex issues appropriately while ensuring timely resolution for the client.
Client Relationship Management & Communication
- Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business.
- Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement.
Compliance & Regulatory Support
- Stay updated on changes in payroll regulations and compliance requirements.
- Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards.
Documentation & Reporting
- Maintain accurate and detailed documentation of all client interactions, issues, and resolutions.
- Provide clients with periodic reports on payroll performance and other relevant metrics.
Cross-Selling & Growth Opportunities
- Identify and recommend cross-selling opportunities that align with client needs and business goals.
- Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience.
Hyper Care & Client Onboarding
- Support "hyper care" activities for newly onboarded clients or those with a temporary need for additional assistance
- Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change.
Other duties as assigned.
Qualifications
Experience
- 2-5 years of experience in payroll services, client account management, or a related field.
- Experience with managed payroll services, payroll compliance, and tax regulations is highly desirable.
- High School Diploma, GED, or Payroll Certification
Skills
- Strong understanding of payroll processes, systems, and regulations.
- Excellent communication and interpersonal skills with a customer-first approach.
- Problem-solving skills with the ability to collaborate effectively across teams.
- Proficiency in payroll software and systems
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Detail-oriented with strong organizational skills.
Work Location
This is a remote position
Travel
Willingness to travel up to 25%, especially during peak times.
