Field Service Engineer II

Agena BioscienceSan Diego, California, United StatesOnsite

Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

The Field Service Engineer II that supports our Agena Bioscience business has responsibility for providing on-site technical support, overseeing installation, calibration, repair, training, and maintenance tasks.

Key Job Responsibilities:

Office based Monday-Friday during core business hours unless travelling to customer sites.
Repair, install and maintain mass spectrometers, dispensing equipment, liquid handlers, computers/databases, and application software.
Foster collaborative relationships with Agena’s Sales Representatives, Customer Service, Applications & Technology, Product Support and other departments to enhance professional support.
Perform, record, analyze data and interpret results from customer support projects, and present the results to customer support, application, and research and development teams.
Adhere to departmental protocol including, but not limited to, service call scheduling, parts ordering, Return Materials Authorization, service call logging and expense reporting.
Maintain ISO compliance through tasks such as completing field change orders, customer complaint handling, and instrument configuration documentation.
Attend scientific meetings and seminars as directed for further professional development.

Qualifications/Education:

Bachelor’s Degree in chemistry, physics, biochemistry, electronics, or related field.
3+ years of field service, customer support, technical support or similar customer-facing experience as an Engineer or Scientist.
Previous experience with sophisticated, complex and/or scientific laboratory equipment.
Experience in life science industry and with mass spectrometry is desirable.
Basic knowledge of IT and networking concepts, including Oracle Database.
Ability to perform effective and appropriate analytical, critical thinking and troubleshooting skills in time sensitive situations.
Contribute to the development of new plans, models, standards and techniques.
Widely uses and applies standard principles, theories, concepts and techniques in addition to a working knowledge of related disciplines.
Networks, shares knowledge, and keeps up-to-date with peers in the company.
Design and perform experiments under general supervision according to departmental needs, utilizing standard and process specific molecular biological methods.
Examine data and prepare technical reports, summaries, protocols and quantitative analysis and ensure experiments are well documented.
Efficiently completes many specialized tasks that frequently require the exchange of detailed technical or sensitive information; establishes protocols and procedures.
Uses ability as a skilled specialist to contribute in development of concepts and techniques, and to complete tasks in creative and effective ways.
Problem Solving
Identifies problems, investigates alternatives, recommends courses of action.
Solves problems in complicated situations through the application and integration of analytical skills, creativity and judgment.
Problems are of moderate scope and complexity where analysis of situation or data requires review of identifiable factors.
Independence
Works under general direction; assignments are given and reviewed in terms of objectives.
Determines and develops approach to work.
Interactions
Adapts communication to accommodate audience diversity and may communicate internally at higher levels
Builds internal and external relationships; actively represents team in inter-departmental projects.
Demonstrates courage and willingness to make sound decisions in a timely manner.
Places difficult issues on table in open and constructive manner.
Participates in developing and implementing solutions.

Compensation/Benefits:

The company offers a comprehensive benefits package and compensation for this position. The package includes base salary, bonus, medical/dental/vision insurance, 401k/Match.Salary Range for this position is $95,000-$105,000.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.

Life at Agena Bioscience

Thrive Here & What We Value1. Passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.</s> | 2. Collaborative team environment | 3. Focus on customer needs and market competition | 4. Strong written and verbal communication skills | 5. Highly motivated and selfdirected employees.</s> | Commitment to safety in the workplace | Valuing of diversity | Promotion of a harassment-free environment</user> | Commitment to safety in the workplace and valuing of diversity | Comprehensive benefits package including annual bonus opportunity | Employee Wellness and Financial Assistance Resources through Cigna and NY Life | On-site gym (Bozeman facility) | Overtime opportunities</s> | Mesa Labs is an Equal Employment Opportunity Employer. | Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.</s> | Foster collaborative relationships with Agena’s Sales Representatives, Customer Service, Applications & Technology, Product Support and other departments to enhance professional support.</s> | Competitive wages, including annual bonus opportunity and comprehensive benefits package | Outstanding Benefits and Perks | Four (4) weeks paid Caregiver Leave available to care for your loved ones after 12 months of employment or in accordance with state leave laws</s> | Competitive wages with annual bonus opportunity | Comprehensive benefits package including medical, dental and vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts, Company paid life, accident and short/long-term disability insurance | Three weeks’ PTO that begins to accrue on Day 1 | Paid sick leave up to 48 hours per year | Nine paid company holidays per year | 401(k) plan with 4% company match on a 4% employee contribution that begins on Day 1 | Commitment to safety in the workplace, valuing of diversity, and promotion of a harassment-free environment.</s> | We are proud to offer a variety of benefits that meet the diverse needs of our employees: Eligible for benefits the first day of the month following date of hire | Three (3) weeks’ PTO that begins to accrue on Day 1 | Nine (9) paid company holidays per year | 2. Commitment to safety in the workplace, valuing of diversity, and promotion of a harassmentfree environment. | 3. Adherence to company ethics, code of conduct, policies, and best practices.</s> | 3. Valuing of diversity | 4. Promotion of a harassmentfree environment</s> | Mesa Labs is passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. | The Associate Director / Director of Product Management - Life Sciences that supports our SDC business has responsibility for the strategic leadership and management of Mesa Labs' portfolio of sterility assurance consumables, working closely with cross-functional teams to develop and implement successful product strategies that drive revenue growth, enhance customer satisfaction, and solidify Mesa Labs' leadership position in the market. | The Director also leads and develops a team of product managers, scientists, and technical specialists, creating a high-performing environment that fosters innovation and continuous improvement. | Mesa Labs is an Equal Employment Opportunity Employer. Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.</s> | Employee Wellness and Financial Assistance Resources through Cigna and NY Life</s> | Competitive wages including bonus opportunity and a comprehensive benefits package | Flexible time off policy | Eligible for benefits the first day of the month after you start | Company paid life insurance, short term and long-term disability | Healthcare and dependent care flexible spending accounts | Four (4) weeks paid Care Giver leave | 401K with a 4% match on day 1 | Paid company holidays per year</s> | Dynamic environment with talented team members from different functional areas in an agile development environment. | Attend daily standup meetings, participate in code reviews, and contribute to the various design reviews and brainstorm sessions on architecture and system designs. | Stay abreast of emerging technologies, tools, and solutions in the software development field, especially for medical device development. Propose and implement innovative solutions to enhance our products and processes.</s> | Medical, dental, and vision insurance options | Company paid life, accident, and short/long-term disability insurance | Three weeks' PTO that begins to accrue on Day 1 | Four weeks paid Caregiver Leave available to care for loved ones after 12 months of employment or in accordance with state leave laws | Competitive wages including bonus opportunity and comprehensive benefits package | Eligible for benefits the first day of the month after starting | Company-paid life insurance, short-term and long-term disability | Four weeks paid Care Giver leave | Competitive wages including bonus opportunity and comprehensive benefits package. | Three weeks paid time off | Company-paid life insurance, short term and long-term disability | 401K with a 4% match on day 19 | Paid company holidays per year.</s> | Emphasis on compliance and documentation to ensure all procurement activities are compliant with company policies, procurement guidelines, and regulatory requirements. | Collaborative mindset for working closely with other departments such as Manufacturing, Operations, and Engineering.</s> | Promotion of a harassment-free environment</s>