Description
Who we are:
Centah Inc. is a scaling Software as a Service (SaaS) company that is part of Financeit. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trades, construction and facility management departments. Our world-class development team has created configurable Work Order Management software that helps our clients to maximize their service levels and increase sales leads.Together we created a place where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are.
If such a workplace intrigues you, we hope you’ll join us.
About the role:
We are a team responsible for making our Client’s operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you. Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide.
In addition, you will suggest ways to improve the operation.
What you'll do:
- Intake and manage service requests submitted by system users.
- Provide concierge administrative support in English and French.
- Execute onboarding activities and deliver training for the systems users.
- Develop business process documentation.
- Contribute to the department optimization and business process improvement initiatives.
- Assist with user account management activities (e.g., onboarding and offboarding of employees).
- Contribute to maintaining SLAs at 95%.
- Execute back-up Contact Centre Agent responsibilities, as required.
Requirements
What you’ll need to succeed:
- 2+ years of customer service experience, ideally in a technical environment involving multiple systems.
- Fluency in French and English is essential.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).
- A proactive and persistent approach to challenges, with the drive to help the company achieve its goals.
- Ability to address issues with a sense of urgency and prioritize tasks effectively.
- Dedication to producing high-quality work that aligns with the organization's standards.
- Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.
- A commitment to delivering exceptional service to both internal and external clients.
Benefits
Winner of Canada’s Most Admired Corporate Culture from 2018 to 2023, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.Financeit is committed to creating an inclusive employee experience for all FIT team members. We firmly believe that our work isn't at its best unless all of our employees, regardless of race, gender, religion, sexual orientation, age, or disability have equal opportunities to do great work.
