The Customer Success organization is focused on ensuring clients receive the maximum value from our products and our experts in Product Education, Implementation, Success Management and Support to deliver business outcomes. Together, the teams are focused on retaining and growing our client base.
This role is within the Implementation Services team. This team is responsible for ensuring the successful rollout of VTS’ leasing, asset management and digital marketing platform for our clients and continuously improving time to value.As an Implementation Manager, you will be supporting both clients and internal teams with onboarding client data onto the platform and guiding them through the approval and early adoption process. To thrive in this role, you should have prior experience in project management and ideally SaaS.
One must also have strong communication skills and is comfortable working and making decisions independently.
Here’s what you can expect as an Implementation Manager
- Work cross-functionally across teams at VTS to ensure a consistent client experience from pre-sale through to implementation and ongoing support
- Plan, schedule, and manage project timelines and activities from project kick-off through portfolio go-live to ensure each project is delivered on time, within budget, and satisfies desired implementation outcomes
- Facilitate recurring project management meetings to ensure the client is meeting project milestones and their expectations are being met
- Create bespoke implementation plans based on client goals, including tailored data collection (automation where possible) and workflows
- Support the client with their technical onboarding
What VTS Values & How We Show It:
- Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
- Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
- Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
- Move as One - We work in an open floor plan to promote cross-functional collaboration.
- Take Ownership - Be an owner of the company you’re building with our equity packages.
- Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!
About VTS:
VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence.
VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco. To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.
Pay Transparency
At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. Base salary is market-driven at the point in time of offer and is based on tier 1 market data. The salary for this role will range between $76,000 to $93,000 and is determined by a few factors including your skills, prior relevant experience, quality of interviews, leveling, and geography.
EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at ta@vts.comPrivacy Policy
