About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture.
Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.
About this Opportunity:
We are looking for a talented and solutions-oriented individual to support our Colorado homes and Owners. This person will play a critical role in ensuring our Owners have the best possible experience. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, while maintaining a high level of customer service.
What You'll Do:
- Create a welcoming environment for our owners by ensuring their homes are in excellent condition through preventative maintenance, reactive repairs, and capital projects
- Apply professional judgment to quickly solve for owner-reported maintenance issues, including but not limited to appliance troubleshooting, cable / wifi troubleshooting, HVAC repair, plumbing, electrical, carpentry, and pool / spa maintenance
- Source and manage third party vendors; evaluate estimates, refine scopes, inspect work quality, and ensure successful delivery
- Exercise discretion in developing optimal project plans and work orders, with consideration for budget, timing, prioritization, and impact on owner experience
- Conduct due diligence inspections during new property acquisitions; identify current issues, potential liabilities, and provide evaluations to cross-functional team
- Maintain a catalog for each property in your market, detailing the equipment and systems in use to ensure quick service and limit outsourcing to third party vendors
- Conduct regular unit walkthroughs and maintenance checks, and assess the readiness of properties to meet experience standards
- Support Operations in developing SOPs and best practices to optimize workflows and improve service quality
- Organize and document project information and updates to support cross-functional alignment
- Source parts / materials and maintain inventory levels across your portfolio
- Travel to properties and outside markets as needed
- Work closely with Home Managers to do what it takes to deliver an incredible owner experience; this includes home inspections, interfacing with owners, and going above and beyond routine maintenance responsibilities
About you
- Experience solving a wide range of repair and maintenance issues within single and multi-family homes, including mechanical, electrical, plumbing, home security, home automation, pool / spa, and HVAC systems
- Flexible and able to thrive in environments with high levels of ambiguity and shifting priorities
- Detail-oriented and demonstrate a proven track record of prioritizing tasks in order to meet tight deadlines
- Strong communication skills, including the ability to convey critical information to stakeholders quickly and effectively, recommend solutions, and suggest opportunities for improvement
- Professional demeanor and strong ability to establish positive relationships with others; you will be working closely with Home Managers to diagnose problems and address solutions in a collaborative manner
- Possess a leader’s mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done
- Team player and have a can-do, will-do attitude; you’re willing to help whenever needed, including being available to provide support on weekends, evenings, and holidays
- Ability and willingness to travel, including outside your designated market
- Tech-savvy and / or motivated to adopt new and emerging technologies; you can manage work orders and update tasks on online platforms, and maintain a high level of responsiveness
- Have your own tools and equipment, a valid Driver’s License, and reliable transportation
- Ability to maneuver tight spaces and lift heavy objects (up to 50 lbs)
Compensation
- $80k with equity package, will also consider experience and certifications
You’ll love working at Pacaso because of our ...
- Competitive salary and stock options.
- Unlimited, flexible PTO for exempt employees.
- Excellent medical, dental and vision insurance.
- Sponsored memberships to One Medical, Ginger and Carrot.
- 401(k) to help you save for the future.
- Paid maternity and paternity leave.
- Generous home office stipend and monthly cell phone reimbursement.
- Quarterly remote team building events and L&D opportunities.
Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.
