About FreshBooks
FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best.
Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.
The Opportunity - Sales Development Representative
As a Sales Development Representative, you will be responsible for the full sales cycle from managing leads to closing FreshBooks in-market plans from the inbound phone, chats and meetings. In addition, you will work closely with the Support Accountant Channel and Product Team to close high-value accounts together.NOTE: This role is hybrid, meaning the team comes together in the office up to twice a week.
What You'll Do as a Sales Development Representative
- Proactively reach out to customers with a minimum of 40 calls per day.
- Manage up to 25 hours per week on inbound chat inquiries.
- Be responsible for a full sales cycle, driving new customer acquisition by closing in-market FreshBooks plans daily to achieve individual MRR quotas.
- Qualify inbound leads generated from support tickets and internal marketing efforts, closing opportunities with new customers or passing them to the Upsell team.
- Ensure all administrative tasks and cadences are accurate and up to date.
- Effectively utilize Salesforce.com to accurately forecast pipeline creation and pipeline acceptance.
- Build and maintain strong relationships with the customer support team and collaborate on customer engagement.
- Meet or exceed assigned performance targets, including calls and leads generated per day.
What You'll Bring to the Role
- Experience in customer-facing roles such as support, sales, hospitality, or communications.
- Open to feedback and coaching, with an eagerness to grow as a Tech Sales Professional.
- Comfortable with speaking to potential customers.
- Strong communication skills to engage effectively with customers and colleagues.
- Organized, proactive, and outgoing with a passion for building relationships.
- Goal-oriented and motivated by success, with a desire to grow your career in sales and achieve measurable results.
- Tech proficiency including writing emails, scheduling meetings, creating slide decks and other technical administrative tasks.
You'll Stand Out If You Bring Experience In
- Experience in any type of sales, whether it's door-to-door, cold calling, or other forms of outreach.
- Previous experience working with a SaaS company is a plus.
- Familiarity with CRM tools such as Salesforce or HubSpot.
- Understanding of the financial industry with an interest in data and numbers.
Our Commitments to You
At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our full time employees:
- 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings program or pension plan matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
- 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
- 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.
- 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
- 🚀 Accelerated Growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.
Closing
Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.FreshBooks provides employment accommodation during the recruitment process.
Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or accessibility@freshbooks.com.#LI-hybrid #LI-SR1
Life at FreshBooks
Thrive Here & What We Value1. Comprehensive Health and Wellness Benefits | 2. Perks that Matter | 3. Supportive Peer Group, Mentors, and Leaders | 4. Accelerated growth</s> | 3. Working Environments to Help You Thrive | 4. Supportive Peer Group, Mentors, and Leaders | 5. Accelerated growth</s> | 1. Humanfirst workplace | 2. Beautiful office spaces welcome you in Canada and Mexico | 3. Comprehensive Health and Wellness Benefits | 4. Perks that Matter, including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful inperson gatherings to bring onsite and remote employees together, and more perks matched to your locale. | 5. Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.</s> | 4. Perks that Matter (Peer Recognition Program, Employee Assistance Program, Headphone Credit, etc.) | 6. Accelerated Growth Opportunities</s> | 1. Humancentric connections that empower teams to do their best work. | 2. Supportive and flexible workplace where everyone can thrive, grow and make an impact on small business owners and accountants. | 3. Comprehensive health and wellness benefits, including retirement savings program or pension plan matched to your local office, stock options for every fulltime employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more. | 4. Perks that matter, including Peer Recognition Program, Employee Assistance Program, headphone credit, meaningful inperson gatherings to bring onsite and remote employees together, and more perks matched to your local cluster. | 5. Accelerated growth through comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.</s> | 3. Comprehensive health and wellness benefits. | 4. Perks & Benefits: Peer Recognition Program, Employee Assistance Program, headphone credit, meaningful inperson gatherings to bring onsite and remote employees together, and more perks matched to your local cluster. | 3. Peer Recognition Program | 4. Employee Assistance Program | 5. Home Office Credit for remote employees.</s> | 1. Emphasis on keeping things simple and stressfree wherever possible | 2. Committed to creating a supportive and flexible workplace where everyone can thrive, grow and make an impact on small business owners and accountants. | 3. Peer Recognition Program and Employee Assistance Program available for employees | 4. Comprehensive health and wellness benefits including retirement savings program or pension plan matched to your local office, stock options for every fulltime employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region. | 5. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up your home office.</s> | 3. Peer Recognition Program, Employee Assistance Program, headphone credit, meaningful inperson gatherings to bring onsite and remote employees together, and more perks matched to your local cluster. | 4. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job. | 5. Accelerated growth with comprehensive health and wellness benefits, including a retirement savings program or pension plan matched to your local office, stock options for every fulltime employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more. | 6. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up your home office. | 7. Committed to creating supportive and flexible environments to support the best interests of the team, collaboration, and mental wellbeing.</s> | 5. Working environments to help You thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up your home office. | 6. Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.</s> | 2. Perks that matter, including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful inperson gatherings to bring onsite and remote employees together, and more perks matched to your local cluster. | 3. Working environments to help You thrive, beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up your home office. | 4. Supportive peer group, mentors, and leaders, we care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. | 5. Accelerated growth, comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.</s> | 5. Home office credit for those without access to a FreshBooks office.</s> | 5. Home office credit for those without access to a FreshBooks office</s>
