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Logistics Services Specialist - Rail

IntelliTransConway, Arkansas, United StatesHybrid, Onsite
This job is no longer open

IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Logistics Services Specialist - Rail to join our team hybrid  in Conway, Arkansas.


Job Summary: 

 Under the direction of the Rail Services Supervisor, the primary responsibilities of this role include providing exceptional operational support & services for our customers through the use of IntelliTrans’ transportation management systems for outbound and inbound logistics operations, as well as research and reporting, generated from the TMS data.  
Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Rail Specific Duties and Responsibilities
  • Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans’ tracking system
  • Researches and resolves customer cars that are missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.  
  • Researches and obtains correct loaded billing on customer’s rail cars as needed and uploads into software platform
  • Prepares and sends diversion letters and advance bills to railroads, and provide proper follow-up to ensure accuracy
  • Ensures that the customer Bill of Lading (BOL) is processed in Intellitrans systems and transmitted to railroads

  • General Customer Service Duties & Responsibilities
  • Investigate, resolve and respond to customer issues & inquiries via phone & email
  • Recommend and participate in business improvement projects to reduce freight cost and improve transportation functions.
  • Prepares daily/weekly/monthly reports (internal and customer) as required
  • Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
  • Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
  • Provide customer support for customer after hours, weekends, holidays, in emergencies or as needed.

Education


:

  Bachelor's degree from four-year college or university preferred or equivalent experience.

Required Skills & Experience: 


  • Ability to work independently while meeting internal and external deadlines and milestones.
  • Intermediate Excel and MS Office suite skills.
  • Proficient business writing and speaking skills, with a strong desire to exceed overall expectations.
  • Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively.
  • Expertise with troubleshooting and customer support.
  • Strong customer interfacing skills; ability to build customer relationships.
  • Ability to thrive in a fast-paced environment and handle multiple tasks.
  • Excellent problem-solving skills.
  • Strong planning, scheduling, organization skills
  • Drive towards achievement in meeting goals and exceeding customer expectations
  • Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support

Desired Skills: 


  • Understanding of rail freight movement
  • Understanding of Bill of Lading, diversions, yard operations, and day to day freight movement
    IntelliTrans supports workforce diversity and is a committed equal opportunity/ Affirmative action employer.

This job is no longer open

Life at IntelliTrans

IntelliTrans, a Roper Technologies company, has provided unified and proactive solutions to manage complex supply chain needs for over 25 years. Our cloud-based Control Tower empowers organizations to be nimble and efficient by providing global supply chain transparency. IntelliTrans prides itself on providing complete, timely, and accurate data that allows customers to automate business processes, improve customer service, and reduce operational costs. From real-time alerts to interactive data visualizations, IntelliTrans gives organizations the tools to ask deeper questions and deliver more impactful results. Visibility: Our Global Visibility Platform provides multi-modal command and control features that give you unprecedented visibility into your fleet and non-fleet equipment to proactively manage your shipments from origin to destination, with a focus on exceptions and enhancing your customer experience. TMS: From load tendering and shipment tracking to invoice auditing and high-level analytics, you have everything you need whenever and wherever you need it with our SaaS-based TMS. Inventory: - Silo Telemetry & Replenishment - Yard Management - Transload / Warehouse Management - Rail Repair Management Services: - Freight Management - Invoice Audit & Payment - Advanced Analytics - Supply Chain Health Checks
Thrive Here & What We Value1. Professional and friendly demeanor with nontechnical customers2. Business operation understanding for client support3. Expertise in IntelliTrans' products and services4. Quality technical product support5. Client-focused communication approach6. Continuous learning and application of business knowledge7. Maintaining proficiency in company offerings8. Customer comfort in system usage9. Supportive role within the company structure10. Commitment to professional excellence
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