Why Deephaven Mortgage?
Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing.
We offer our loans through a network of 1,000+ independent mortgage brokers. We also buy loans from more than 200+ correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.
Job Overview
We are seeking a skilled Wholesale Operations Team Leader to manage the day-to-day production. The ideal candidate will build a culture of teamwork, mutual support, and high performance while ensuring that loan operations are completed efficiently, accurately, and in compliance with regulatory requirements.
What You’ll Do
Lead a Wholesale Operations team.
Foster a culture of teamwork, collaboration, and mutual support.
Provide daily oversight to ensure loans are completed according to established policies, procedures, and regulatory requirements (TRID, federal, and state).
Manage the daily loan pipeline to ensure timely closings or disposition of loans.
Work closely with team members to ensure they deliver exceptional service and meet partner expectations.
Assist in handling loan-level questions and issues, providing guidance on updated mortgage origination and compliance standards.
Partner with internal staff (Underwriters, AMs, AEs, Closers, Operations Management, etc.) and our brokers throughout the loan origination process for efficient, quality closings.
Collaborate with underwriting management throughout the loan process.
Work with vendors and various departments to streamline processes, enhance quality, and assess risk.
Assist in the preparation and dissemination of updated mortgage origination and compliance standards.
You are someone who
Proven experience in loan operations, underwriting, or related fields.
Strong leadership skills.
Comprehensive knowledge of TRID, federal, and state regulatory requirements.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills.
Strives for accuracy and pays close attention to detail
Enjoys building strong relationships with customers and team-members
Promotes company values while providing optimal customer service
Thrives in a fast-paced environment while embracing change and innovation
Our Perks
Competitive base salary and performance-based bonuses
401(k) plan with an employer match
Health insurance with a generous employer contribution that begin day one of employment
Flexible work/life balance with Responsible Time Off
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