The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs) and Digital Solutions Specialists (DSS) as well as Patient Care Managers (PCM) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the VP, Head of Sales.
Essential Duties & Responsibilities:
Strategic Account Management:
Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
Building Strong Customer Relationships:
Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators
Lead, Manage, and Coach:
Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service.
Team Development:
Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance.
Performance Management:
Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary.
Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
Qualifications:
- Bachelor’s degree required, advance degree (e.g., MBA) preferred
- Minimum of 10 years sales or strategic account management experience in the healthcare industry
- Minimum 5 years sales management experience in the healthcare industry
- Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
- Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals
- Track record of developing effective commercial strategies that maximize business outcomes
- Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers
- Strong written and oral communication & organizational skills
- Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel
- Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools
Key Characteristics:
- Results Driven
- Strategic Thinking
- Strategic Account Management mindset
- Full accountability of geography's results
- Patient Focus & Customer-centricity
- Sense of Urgency
- Strong Communication Skills
- Prudent Risk Taking
- Self-Awareness & Adaptability
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.Our competitive Total Rewards package includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.By proceeding with our application and submitting your information, you acknowledge that you have read our U.S.
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