Physical Digital Human Experience Designer

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

We are seeking an innovative and creative Physical-Digital Human Experience Designer to join our team. The ideal candidate will be responsible for conceptualizing and designing integrated physical and digital interactions across a variety of built environments. You will collaborate with cross-functional teams, including clients, architects, technologists, and developers, to craft user-centered solutions that elevate the overall experience of interior and exterior spaces.Key Responsibilities:• Design Strategy & Conceptualization: o Lead the ideation and conceptual design of user-centered experiences that integrate physical and digital touchpoints across built environments.

o Develop experience frameworks that enhance human interactions with the environment, considering accessibility, usability, and emotional engagement. o Partner with stakeholders to define user journeys, experience maps, and personas that drive the design process.• Physical-Digital Integration: o Develop strategies for incorporating technology (e.g., smart devices, IoT, audio-visual solutions, digital-enabled systems, user engagement platforms etc.) into physical spaces, ensuring a cohesive and intuitive user experience. o Collaborate with technical teams to define and implement digital layers, such as immersive audio-visual solutions, mobile apps, smart building systems, AR/VR elements, or interactive kiosks. o Ensure seamless transitions between physical and digital elements to create immersive and engaging experiences for users.• Visualization & Experience Validation: o Create prototypes, wireframes or visualizations for proposed experiences, using tools such as Sketch, Figma, Adobe XD or similar design platforms. o Create immersive visualizations (models and vignettes) for proposed experiences through use of gaming engines such Unreal, Unity and other 3D modeling design tools.

o Conduct meetings to gather feedback and iterate on designs, ensuring they meet both functional and emotional KPIs. o Present prototypes and final designs to internal teams, clients, and stakeholders for validation and approval.• Collaboration, Communication & Visualization: o Work closely with architects, interior designers, UX/UI designers, and technology teams to align vision and implementation. o Collaborate with engineering teams to understand the technical possibilities and limitations of integrating digital systems within physical spaces. o Communicate design concepts and experience strategies to both technical and non-technical stakeholders effectively.• Project Management & Execution: o Oversee the execution of human experience designs from concept through installation, ensuring designs are implemented as envisioned. o Contribute to multiple projects simultaneously. o Ensure all designs align with project goals, brand guidelines, and client requirements.

 • Bachelor’s or Master’s degree in Design, Industrial Design, Human-Computer Interaction, Architecture, Interior Design or a related field.• 5+ years of experience in experience design, with a focus on integrating physical and digital experiences in built environments.• Proven expertise in UX/UI design, service design, and human-centered design and gamification methodologies.• Strong knowledge of emerging technologies, including IoT, smart building systems, AR/VR, gaming engines (eg.

Unreal) and other digital platforms.• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, and prototyping software.• Experience with user journey mapping, wireframing, and prototyping.• Ability to engage in complex projects, collaborate across disciplines, and deliver innovative solutions.• Strong communication and presentation skills, with the ability to articulate design concepts and strategies to both clients and technical teams.• Knowledge of accessibility standards, human factors, gamification and ergonomics in built environments.• Familiarity with smart building technologies and connected spaces is a plus. PreferredSkills:• Experience in hospitality, retail, corporate, or public space design projects.• A strong portfolio showcasing work that demonstrates creativity, innovation, and thoughtful user-centered design in the physical-digital space.• Experience working with clients or stakeholders in large-scale development projects.

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.Together, we can create a lasting legacy.

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.As an equal opportunity employer, we value and promote diversity at Arcadis and strongly encourage applications from Aboriginal and Torres Strait Islander people. Arcadis Australia is an endorsed employer for all women. See our range of benefits and policies directly at WORK 180.

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