We are looking for an experienced Product Manager to lead our Customer Engagement products. The ideal candidate will have a strong background in B2B environments, ideally within the CPaaS, SMS, or Customer Engagement industries. This role requires a visionary who can drive product strategy and deliver innovative solutions, focusing on user experience and business outcomes.
Responsibilities:
- Own Product Roadmap: Take full responsibility for the strategic and tactical planning of the Mobile Engagement product roadmap, ensuring alignment with business goals and customer needs.
- Innovate User Experience: Propose and implement design improvements that enhance both platform user and end-customer experiences.
- Performance Reporting: Provide weekly reports on product performance, including business metrics and operational efficiency for both internal and external stakeholders.
- Customer Expert: Be the leading expert on our customers, understanding their needs, pain points, and workflows to enhance their experience and ensure product alignment with customer objectives.
- Market Research: Continuously research the competitive landscape, emerging trends, and industry standards to ensure our product remains innovative and competitive.
- UI/UX Design: Create wireframes, mockups, and prototypes for new features using Figma to ensure a seamless user interface and interaction design.
- Feature Implementation: Collaborate with cross-functional teams to oversee feature development, from concept to launch, ensuring timely and high-quality deliveries.
- Project Management: Lead detailed planning, goal setting, and resource allocation for product releases, ensuring alignment with business objectives.
- Technology Insight: Stay ahead of industry changes in technology and mobile engagement to influence the product’s evolution.
- Documentation: Create and maintain comprehensive project documentation for stakeholders and cross-functional teams.
Requirements:
- Experience in technology companies is mandatory
- B2B & Industry Experience: 3+ years of experience as a Product Manager in B2B environments, ideally within CPaaS, SMS, or Customer Engagement industries.
- Remote Team Collaboration: Proven experience managing projects with remote teams and global stakeholders.
- Human-Centered Design: Expertise in applying Human-Centered Design thinking to create solutions that meet user needs and business goals.
- Web Application Management: Experience designing and managing web applications in Angular is highly preferred.
- Technical Knowledge: Understanding of cloud technologies, APIs, enterprise software, and communications platforms is a plus.
- Developer Communication: Comfortable discussing technical details with developers and understanding software development processes.
- Product Lifecycle Management: Experience managing products from inception to growth, maturity, and optimization, including legacy and greenfield projects.
- Communication & Detail Orientation: Exceptional written and verbal communication skills, with keen attention to detail.
- Education: Bachelor’s degree or equivalent experience required, MS/MBA a plus.
LocationThis position will be located in our office in Venezuela. You will get to experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.About UsSince 2001, Messangi has been connecting companies to their customers on billions of devices around the world.
Our versatile and reliable platforms have been built in-house by some of the top engineers in the business. To power our operations, we have world-class teams in 7 countries willing to go the extra mile to meet our customers’ needs.Today, top mobile operators, global banks, and retailers rely on Messangi to solve their customer communication and engagement challenges. Our solutions for SMS, Email, Apps, Mobile Wallet and Voice Assistants continue to revolutionize company-customer interactions, making communication easier, efficient, and more accessible than ever before.
