Regional Payment Operations Team Lead

Company Description

Job Description

Here’s how you’ll be contributing to the Operations Team:

• Taking ownership of part of operational payment process
• Acting as the first level escalation point for the team as well as internal and external partners
• Developing a strong Operations team and support specialists on their personal growth paths
• Setting goals for the Operations teams and reporting against them, monitoring team’s performance metrics
• Managing team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage
• Driving operational excellence, while building sufficient controls and assessing and mitigating operational risks
• Ensuring the team’s readiness to handle unexpected situations
• Guaranteeing process documentation within own area
• Guaranteeing team’s input and participation in regional and central Operations planning

Qualifications

• You have at least 1 year of leadership experience with operational background
• You have experience working with internal and external partners to optimize processes (via project management support)
• You are KPI and SLA driven - you are able to develop metrics and report against them.
• You have experience and skills in project management.
• You drive to make things happen instead of wondering why things happened.
• You place customers first and you make no compromise on this.
• You’re a strong communicator with both internal and external stakeholders, straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
• You know how to use data to prioritize tasks that have the most value-add to customers' and measure the impact.
• You’re comfortable working within teams that face complex issues and take charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback.
• You have a passion for technology, customer experience, and you want your work to have a positive impact on people.
• You’re a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers.
• Your curiosity has no limit and this is your guiding light. You have the self-awareness to recognize areas you don’t know and the humility to learn. 

Additional Information

• Salary: $87,500 USD annually
• You must already be legally authorized to work in the US. We cannot support visas for this role
• This is not a remote position, this is a hybrid role and you must be physically located in the Austin, Texas area or able to relocate prior to your start date

Benefits

• 🚀  RSU’s in a rapidly growing company
• 💪  An annual self-development budget
• 🩺  Medical, dental, & vision insurance – including HSA and FSA options
• 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️  25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years
• 👶🏼  18-weeks of paid parental leave, after a year with us
• 💰  401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click here to learn more about the benefits that we offer at Wise