Our Company – playSTUDIOS VIETNAM
Come join an ambitious mobile entertainment company which committed to leveraging the best technology we can to create fun experiences. We have big plans and would be thrilled for you to consider us.playSTUDIOS Vietnam is a Vietnam subsidiary of the United States-based leading mobile & social games company playSTUDIOS Inc.We are backed by dominant, multi-billion-dollar market leaders in the leisure and video game industries and a collection of powerhouse venture capital firms. Our founding team has over a century of collective gaming experience.We are building a best-of-breed development and operations group and are looking for top-tier talent who can help us create and optimize high-quality games in the rapidly evolving social and mobile gaming markets.Our company has high growth rates, with an established company's stability and financial security.
We guarantee high-quality work, AAA entertainment brand exposure, competitive compensation, and great benefits.
We're thrilled to share:
- Our website and portfolio game: https://www.playstudios.com/
- Our core game, let's try: https://www.myvegas.com/
- Our Vietnam's Facebook page: https://bom.so/A6A5VO
- Our Vietnam's LinkedIn page: https://bom.so/04caqr
RESPONSIBILITIES
This role will focus on the verification and completion of GDPR (General Data Protection Regulation) and DSAR (Data Subject Access Request) requests submitted by consumers of the PLAYSTUDIOS game apps with the following duties and responsibilities:
- Fluency in our portfolio of games, rewards program, and player Terms of Service.
- Processing up to 140 written requests per day including verification including following up with the consumer and product representatives, and confirming completion.
- Documenting and escalating player issues to the appropriate team.
- Demonstrate professionalism and empathy while interacting with our audience.
- Report to the support manager and collaborate with other support agents across our offices.
QUALIFICATIONS
- 2+ years in a high-volume support or QA role.
- High degree of proficiency in web-based software.
- A passion for language and utilizing it to strengthen positive brand perception.
- Good command of written and spoken English.
- Excellent judgment, adaptability, and information retention.
- Outstanding written and oral communication skills.
- Drive to exceed productivity goals while maintaining high-quality output.
- Strong organizational skills and attention to detail.
- Deep experience in gaming, tech support, or e-commerce.
BENEFITS AND PERKS
- Work directly with a global team of young and talented playMAKERS regardless of gender, age or experience.
- Unlimited growth opportunities and continuous improvement with English classes, workshops and other technical training courses by highly-skilled members from all over the world
- Bao Viet Premium healthcare coverage is 1.2 billion VND/person/year (including you and ALL your dependents).
- A company of fulfillment: 100% salary on probation, 100% covered Social insurance, Health insurance and Unemployment insurance since probation. Moreover, Compulsory insurance for employees is also filled by the company. You only need to bear PIT.
- 13 months salary/year.
- Discretionary bonus.
- Employee referral bonus program (Very attractive bonus range: from 300USD to 1000USD).
- Flexible working time: 5 working days/ week - from Monday to Friday (Time won't be your fear, because productivity is what we care about).
- Annual leave: 15 days in 1st year, 17 days in 2nd year, and 20 days each year thereafter
- Sick leave: 5 days/year
- Delicious, fresh and free meals are served daily!
- High-end workstation laptop and screens.
- Equipment Allowance: 4,500,000 VND to pick your keyboard/ mouse/ headphone... in your own style.
- Team building activities, staff trips, and company events across the year.
- Other benefits: Sickness, funeral: support up to 2,000,000 VND/person; marriage, childbirth, and public holidays: up to 500,000 VND/person.
