About PartsSource
PartsSource is the
leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are
growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are
uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital’s 2021 investment in PartsSource further propels us to realize our Vision: Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.
Our platform
automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help
over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an “Amazon” like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.
From our founding in 2001 as the industry’s first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers.Bain Capital’s 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource’s growth.
Bain Capital, one of the world’s leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.
Job Summary:
Responsible for repairs, disposition and quality assurance testing of all purchased parts, returned parts, and core exchanges resulting from the activities of RSTI and Exchange. Also responsible for in-house deinstallations and installations, system maintenance and maintaining SAP accuracy.
Duties/Responsibilities:
- Prepare machines for testing to include but not limited to installing detectors, prepping computers for testing, installing and operating machines for testing of component/assemblies.
- Repair parts from the exchange/return area and training labs according to OEM procedure
- Maintain a consistent inventory according to minimal stock levels
- Achieves and/or succeeds individual goals as set by management
- Test all returns that are received and assess if they need to be repaired or inventoried
- Test all parts that are repaired
- Complete all necessary production orders, work orders, and service call forms
- Utilize the Huntron to map, and record values
- Install/deinstall equipment in house for exchange and training
- Occasionally unload/load trucks
- Occasionally assist in packing, and shipping parts
- Cleaning and prepping completed parts for inventory
- Maintain lab area in cleanliness and organization
- Assist in entering information into SAP as needed
- Perform PM’s, Calibrations, Safety inspections on imaging equipment in compliance with established OEM standards in house for exchange and training.
- Maintain functionality of test bay units for parts testing
- Technical support within the Repair Lab Technicians expertise
- Maintain QC documentation for all parts repaired
- Other duties as assigned
- Conducts and compiles with ISO requirements
- Understanding of multiple computer Operating Systems such as Windows, Linux, Redhat, Solaris8 and Solaris 10.
- Understanding of ISO requirements and compliance.
- Working ability to read and understand schematics and prints.
- Good troubleshooting skills
- Ability to effectively repair circuit boards, power supplies, electro-mechanical and mechanical devices
- Must be a self-starter and proactive.
- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Creative, flexible, and innovative team player
- Proven ability to handle multiple projects and meet deadlines
- Strong interpersonal skills.
- Excellent problem resolution and consultative sales skills.
Required Skills/Abilities:
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Education and Experience:
- Associates degree in Biomedical equipment technology or military training preferred. An equivalent combination of education and experience can be substituted.
- Formal radiology training and/or certification: CBET, CRES, OEM Certifications, etc.
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, always looking to find ways to work towards a win-win solution
- You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Benefits & Perks
- Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
- An inclusive PartsSource community - work alongside other smart, passionate people
- Growing company investing in and committed to developing the careers of our employees.
- Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
- A chance to revolutionize Healthcare with evidence-based decision-making on the world’s leading Procure-to-Pay platform!
Interested?
We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.
Diversity Statement
We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.Legal authorization to work in the U.S. is required.No Agency or Recruiter submissions will be accepted.
