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Internal Job Title: Online Inspections AdjusterLocation: Location: US-GA-Atlanta (Sandy Springs- Hybrid)Job Overview:This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all levels of the organizations. In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.
Job Responsibilities:
- Adjudicates claims from all inspection queues within defined metrics
- Handles claims related calls per work schedule performing within defined metrics
- Order inspection when applicable
- Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
- Master understanding of clients, agents, and contract terms and conditions
- Understand exceptions based upon dealership, agent, or client as noted in system
- Escalates issues to team lead, supervisor, or managers when unable to de-escalate
- Notify Supervisor when possible fraud is suspected
- Participate in all training as required to perform the duties of the role
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.Job Requirements:
- High School Diploma or equivalent combination of education and experience required. College degree preferred
- Prior Automotive experience; Technician, Mechanic, Tire Technician, etc.
- Flexibility of schedule required
- Ability to work every third Saturday
- Must have strong computer skills and the ability to troubleshoot and service policy issues
- Must be proficient in Windows and MS-Office Products
- Strong analytical and problem solving skills
- Superior verbal/written skills and communications skills
- Strong interpersonal skills essential.
- Exercises sound judgment when interacting with customers
- Must be authorized to work in the U.S or Canada
- Must be able to successfully pass a background check
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Safe-Guard Products International:Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S.
and Canada.For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law
