Compliance and Privacy Program Manager
General Job Summary:
The Compliance and Privacy Program Manager is responsible for the development, creation, maintenance and enforcement of privacy policies and procedures within Tryon. This includes monitoring compliance policies, laws and regulations, conducting investigations and patient complaint management. Under the guidance of the Director of Compliance, this role will implement strategies to enhance compliance and privacy performance through risk assessment and monitoring activities.(This is a full time position that will support our compliance team at SouthPark, Monday to Friday 8 am to 5 pm)
Primary Job Responsibilities:
- Responsible for managing HIPAA incident & Investigation Management.
- Evaluates the organization’s compliance with HIPAA policies and procedures performing HIPAA site audits at medical practices and through other privacy auditing and monitoring activities.
- Responsible for communicating with Practice Administrators and management to support patient complaint management, including maintaining required records and supporting documentation.
- Manages the Compliance Hotline and incident reporting system, including supporting the investigation of reported compliance concerns and maintaining required records.
- Conducts Sanction & Exclusion monthly screening.
- Oversees the annual and ongoing Compliance Education process.
- Develops and assists with the implementation of new and updated policies and procedures for the Compliance & Privacy Programs.
- Ensuring all work, including but not limited to audits (internal/external), monitoring, tracking and issues of non-compliance are logged timely and accurately in the compliance program management platform.
Assists Compliance Officer with:
- Monitoring, updating, revising, and communicating compliance and privacy policies.
- Compliance and privacy procedure documentation.
- Development of dashboards and other materials for Compliance Committee and Board reporting.
- Interacting with operational directors/managers, project managers, and front-line team partners regarding compliance and privacy related issues.
- Organizing and coordinating cross-functional teams to address compliance issues that involve multiple departments or entities.
- Performing other related duties as assigned.
Required Skills / Abilities:
- Excellent verbal and written communication skills.
- Deep understanding and experience with healthcare compliance.
- Thorough understanding of HIPAAs regulations, requirements and guidelines.
- Thorough understanding of privacy laws and regulations including those governing access, release of information and security technologies.
- Ability to explain and present complex information clearly and concisely.
- Excellent organizational skills and attention to detail.
- Ability to regularly travel to clinics located in and around the Charlotte region.
Education and Experience:
- Bachelor’s degree.
- Experience in healthcare Corporate Compliance required.
- Experience with HIPAA strongly desired.
- CHC, CHPC, CIPP, CIPM, CCEP, CHRC or CHC-F certification preferred.
- At least three years of experience in a healthcare setting.
Physical Requirements:
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computer for long periods of time.
