The RND Compliance and Onboarding Manager’s primary role is to support engagement, compliance, and onboarding requirements for both data submitters (telecom service providers and their agents) and enterprises (callers and caller agents) that wish to subscribe to the Reassigned Numbers Database. This position reports to the Director, RND Administration.
Core Responsibilities & Accountabilities
- Manage customer outreach and education, including:
- Developing and managing awareness and education plan including developing webinars, panels and/or speaking engagements, and tradeshows related to compliance with the Telephone Consumer Protection Act.
- Managing the RND Social Media accounts, including content posting, communication with clients/potential clients, metric reporting, and providing guidance on social media strategy.
- Manage and support Service Providers and their agents in remaining compliant with the FCC Order to submit their disconnect database monthly including:
- Contacting service providers monthly to ensure compliance with submission deadlines.
- Tracking and processing compliance information as required.
- Support the FCC’s RND Program Manager and Enforcement Bureau regarding non-Service Provider non-compliance to include developing and managing a follow-up and reporting process of noncompliant service providers.
- Support Callers and Caller Agents in their vendor onboarding process including:
- Working with clients and potential clients’ technical, finance, security, legal, risk, and compliance teams to complete any required third-party vendor risk assessments, e.g., security, compliance, privacy, and operations questionnaires and certifications.
- Completing existing client’s annual third-party assessment recertifications.
- Other duties as assigned by the Director, RND Administration.
Minimum Qualifications & Skills
- Minimum three years of related experience in telecommunications or compliance, or relatable field
- Recent experience in marketing/social media work highly preferred
- 4-year degree in communications, media relations, or equivalent work experience required
- Ability to obtain/maintain US Public Trust Clearance
- Excellent customer service skills
- Proficiency in Microsoft suite (Outlook, Word, Excel)
- Strong organizational, written, and verbal communication skills
- Attention to detail and strong problem-solving skills are critical.
- Excellent time management and ability to complete tasks independently, reporting status of such tasks, and within required timeframes
- High level of professionalism, including adhering to confidentiality and neutrality requirements.
- Ability to travel to conferences, tradeshows, and other RND events required (approximately 30%)
Somos is committed to a diverse and inclusive workforce and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of this position. Aspects of this job description may change at any time, with or without notice.This job description is not intended as and does not create an employment contract.
The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
