At Ada our mission is to make customer service
extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
For more information, visitwww.ada.cxWe’re looking for a Senior Security Operations Specialist to join our team! You will play a critical role in both Ada's operational security and product security by leveraging your deep understanding of security principles, practices, and cutting-edge technologies. Working closely with the Manager of Security Operations, your primary responsibility will be leading a large portion of day to day security operations. You will act as both an operator and administrator for key security systems, ensuring robust visibility and management of various security functions such as IDS, EDR, MDR, TPRM, SAST/DAST, SSPM, etc.
On some days this will involve responding to alerts, using your expertise to prioritize those that require urgency, and working with relevant teams to address true positives. On other days you might spend your time optimizing these tools to reduce false positives or further their efficiency.Additionally, you will act as a key contributor to security-related projects such as exploring new tools, re-architecting deployments, coordinating external penetration testing, implementing procedures to enhance our security posture. You will also provide technical security guidance during product development, participate in regular vulnerability scans, and collaborate with stakeholders to address potential weaknesses. As a security champion, you will advocate for best practices, empower teams to prioritize security, and play a key role in fostering a culture of security within Ada.
About You
- Operational Security Experience: 5+ years of experience in a dedicated security role involving a wide variety of operational security (e.g. code security, application security, threat detection, vulnerability scanning, compliance audits, policy management, vendor risk management, etc.), with emphasis on managing and responding to security events.
- Cloud Operations Experience: 3+ years of experience working within and applying your security expertise to cloud environments (AWS, Azure, GCP), particularly within containerized, application development environments.
- Initiative and Drive: You take the initiative to identify areas for improvement and proactively lead efforts to enhance security processes and systems. You’re not just reactive to issues but are always looking for ways to innovate and strengthen our security program.
- Analytical Problem Solver: You aren’t afraid of complex challenges, and approach problems methodically, using your expertise to identify, diagnose, and ultimately resolve them.
- Communication and Collaboration: You have strong communication abilities, with a proven ability to collaborate with internal and external stakeholders with varying technical knowledge, and sometimes conflicting objectives.
- (Preferred) Relevant Certifications: Professional certifications such as CISSP, CCSP, or CEH that validate expertise in cybersecurity operations.
Outcomes
- Security Tool Management: Operate and administer key security systems and tools (e.g., IDS, EDR, DAST, etc.) to maintain and improve Ada’s operational security, with a focus on automation and comprehensive threat detection.
- Threat Monitoring and Incident Response: Continuously monitor and analyze data sources to detect security threats, participate in incident investigations, and contribute to 24/7/365 incident response.
- Proactive Security Engagement: Provide security expertise during product development, conduct vulnerability scans, and recommend improvements to prevent and address potential security weaknesses.
- Collaboration and Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, collaborate on security initiatives, and support project work aimed at enhancing Ada's security posture.
- Security Advocacy and Compliance: Act as a security champion within Ada, promoting best practices, participating as a security subject matter expert, and maintaining readiness for 24/7/365 security response.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, in-person friendly work environment with WFH budget
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
The expected salary range for this position is $110,000 to $150,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.#LI-NS1
About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities.
We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
