Job FunctionsDevelop relationships with clients through regular interactionsAttend meetings as needed with onsite managersEnsure compliance with state, federal, and association management statutesParticipate in hiring, training, and placement of community managers and staff
Job RequirementsKnowledge and experience working with HOAs or other entities that involve knowledge and enforcement of governing documentsAbility to handle escalated homeowner issues as requiredReport resolutions to superiors and the board of directors as required
SkillsSelf-direction: capacity to set personal priorities, follow-up and report as requiredTime Management: ability to organize and manage multiple prioritiesAttention to detailAbility to motivate staffProvide ongoing coaching, mentoring, support, and development of staffLeadership, direction, training, mentoring, coaching, and supervision of assigned community managers, community staff, and other direct reports
Position Responsibilities:
- Develop a working relationship with Clients through regularly scheduled interactions and meetings.
- Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
- Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
- Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
- Provide input for staff assignments in assigned communities.
- Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
- Provide ongoing coaching, mentoring, support, and development of staff.
- Provide leadership, direction, training, mentoring, coaching and supervision to assigned Community Managers, community staff and other assigned direct reports.
- Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
- Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
- Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
- Assist staff in the proper preparation and presentation of Board and Annual Meetings.
- Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
- Other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Self-direction.
- Capacity to set personal priorities, follow-up and report as required.
- Ability to motivate staff.
- Time Management: the ability to organize and manage multiple priorities.
- Attention to detail.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Life at Associated Asset
Established in 1974, Asset Property Management, Inc. specializes only in the management of community associations. It is our belief that each and every client account is distinctively unique and entitled to the most professional management service available within our resources.
Thrive Here & What We Value1. World-class amenities2. Collaborative Work Environment3. Positive Interactions with Staff at All Levels4. Superior Customer Service Skills5. Fast-Paced Environment6. Emphasis on teamwork and collaboration within departments7. Commitment to creating a positive work environment8. Proactive approach to management
