Sr Director, People Operations

Who We Are:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

In this role, you will be responsible for the following: 

Strategic HR Leadership and HR programs:

• Develop and execute HR strategies that improve operational efficiency and align with company objectives.
• Advise senior leadership on HR operations, contributing to strategic planning and decision-making.
• Lead the design and execution of talent development, employee engagement, and other people initiatives to attract, onboard, retain and develop top talent
• Work closely with leadership to i​Implement best practices across employee relations, communication, talent and career development, and total rewards.
• Provide leadership and direction in change management initiatives, driving the adoption of new processes and technologies across the organization
• Develop and manage the budget for HR operations and technology, ensuring optimal allocation of resources
• Develop and focus on continuous improvement for our HR infrastructure, processes, policies, and workflows to ensure they are compliant, efficient, and scalable
• Manage the HR operations team, ensuring high performance, professional growth, and alignment with business goals

Employee Development and Performance Management:

• Oversee performance management processes, including OKR setting, feedback, and performance evaluations
• Implement professional development programs to support career growth and skill enhancement
• Leverage HR analytics to identify performance trends, develop insights, and guide targeted interventions for talent development and performance improvement.

Employee Experience and Inclusion:

• Champion a culture of inclusivity, respect, and collaboration throughout the organization.
• Lead initiatives to promote diversity, equity, and inclusion, fostering a sense of belonging for all employees.
• Utilize employee feedback and sentiment analysis tools to assess employee satisfaction and identify opportunities to enhance the employee experience.

HR Systems and Analytics:

• Oversee the maintenance and optimization of HR systems to support all HR functions, ensuring they are integrated and data integrity is maintained
• Lead the evaluation, selection, implementation, optimization, and adoption of new and existing technologies to enhance the total company employee experience and streamline HR processes aiming for simplification and scalability
• Build HR analytics dashboards and reporting capabilities to provide insights into workforce trends, performance metrics, and HR KPIs.
• Use predictive analytics to forecast talent needs, identify potential risks, and develop proactive strategies for talent management.
• Lead transformative initiatives to enhance the employee experience, optimize processes, and index on automation to drive manager/ employee self-service where appropriate

HR Compliance and Risk Management:

• Maintain in-depth knowledge of legal requirements related to day-to-day management of the HR function, reducing legal risks and ensuring compliance
• Develop and maintain HR policies and procedures in alignment with legal requirements and industry best practices.
• Utilize HR systems and data analytics to monitor compliance efforts and mitigate HR-related risks effectively.
• Guide the team in developing and maintaining SOPs and playbooks on all employee policies, procedures, and processes
• Interface with Finance and other key stakeholders on crossover processes and initiatives including effective payroll operation, tracking data changes, and audit of regular payroll reports
• Collaborate with key stakeholders to ensure appropriate internal controls and relevant internal audits are in place

What you will bring to SmithRx:

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• 10+ years of progressive HR experience, with 5 years in a leadership role.
• Strong knowledge of HR principles, practices, and regulations.
• This role requires a proactive and versatile individual with a strong continuous improvement and execution mindset in areas related to processes, policies, systems, benefits, compensation, reporting, and employee engagement
• Demonstrated experience developing and implementing HR strategies aligned with business objectives.
• Proven track record of effectively leading and developing high-performing teams.
• Experience in HR systems implementation and optimization, as well as proficiency in HR analytics and data-driven decision-making.
• Excellent communication, interpersonal, and influencing skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities