Senior XM Success Consultant

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

Senior XM Success Consultant

Why We Have This Role

How You’ll Find Success

• Success is indicated by customers deepening and broadening their usage of the platform, leading to renewals and expansion.
• Excellent organizational skills enable you to manage multiple priorities effectively.
• Strong communication skills allow you to empathize with the audience.
• Resourcefulness helps you navigate challenges effectively.
• Commitment to customer success drives you to persist until they achieve their goals..

How You’ll Grow

Things You’ll Do

• As a XM Success Consultant you will be tasked with:
• Assume Net ARR revenue responsibility for your portfolio of clients. You will understand their businesses to achieve financial performance targets i.e. Renewal Rate, expansion and Net ARR
• Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises
• Leverage internal systems (i.e. SFDC, CPQ, Hiver) to efficiently engage with and deliver on customer requests and requirements at scale through 1:1 and 1:many engagements
• Focus your primary efforts on a dedicated product line to drive leading indicators of customer success including customer platform adoption, MAU and XMos growth, value realisation and ACV retention / growth
• See a problem, solve a problem. Work with cross-functional counterparts in Sales, Customer Operations, Product Management, Ecosystem, Engineering and Professional Services to evolve, scale and improve our customer’s Qualtrics experience
• Develop technical competence in your specific product line
• Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy
• Continue building Qualtrics’ unique culture by living the TACOS values

What We’re Looking For On Your Resume

• Bachelor’s degree with a concentration in science, technology, engineering, commerce, business or a related field.
• Fluent in English AND French (professional working proficiency/native level).
• 3+ years experience in a combination of consulting, strategy, operations, product management or an equivalent field. Prior experience in management consulting or an advisory role in a related industry is preferred.
• High aptitude for and interest in learning the Qualtrics platform as well as internal digital systems to efficiently engage with customers at scale
• Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end. This position is expected to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to consider implications beyond individual customers, thinking holistically about the industry and Qualtrics’ partnership with the customer business, and anticipating needs for increasing product performance and utility for customers.
• The Portfolio organisation in EMEA is still being shaped as part of the wider Services Transformation and therefore will continue to evolve. We are looking for someone flexible, with a growth mindset to help shape this direction.

What You Should Know About This Team

• We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction.
• We love to collaborate with teams across the organization while also being able to work independently and be a self-starter.
• A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders.

Our Team’s Favourite Perks and Benefits

• On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting ‘Experience Bonus’ after a year of service. The purpose is to fund a dream you’ve always dreamt of! it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel!
• A comprehensive package consisting of base, bonus and LTI plan. 
• Check out more about our benefits here

The Qualtrics Hybrid Work Model:

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.