Basic Scope/Purpose: (
The job’s primary purpose or contribution to the department or organization.)This position is responsible for the administration, configuration, optimization, and support of assigned business applications. The associate is responsible for ensuring that the business applications run smoothly, meet the needs of users, and align with the company’s goals. The associate is required to work with both technical and non-technical personnel to understand process requirements and implement solutions within a formal planning, configuration, testing and deployment methodology. Principal Accountabilities: (The job’s essential or most important functions and responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)· Application Administration - Provide technical support of end-user issues by troubleshooting and resolving application issues, and escalating more complex issues as needed. Monitor application performance and maximize application uptime. Research, evaluate and recommend appropriate solutions for assigned business applications, including but not limited to:o JDE EnterpriseOne - Integration with Adjacent Applicationso Data Systems International (DSI) Mobile-firsto Oracle Business Intelligence Publisher o ProShip Shippingo Cleo Clarify, VLTrader, and VLProxy Electronic Data Interchange (EDI)o Smarter Commerce Credit Card Processingo Product Lifecycle Management (PLM)o SharePointo Scanman A/P Automationo Salesforce· System Maintenance and Upgrades – In collaboration with the IT Systems Administrator, oversee regularly scheduled maintenance to keep the application(s) up to date. Coordinate testing and implementation of software upgrades, patches, and new features. Periodically work with each application provider to remain current with their product development roadmap. Ensure compatibility and stability across different platforms and systems.· Software Deployment Cycle – Adhere to the deployment process of building, testing, and deploying of new code or configuration changes in a non-production environment before delivering the final product to a production environment.
· User Training and Documentation - Develop and deliver training materials and training sessions to help users effectively utilize business applications. Create and maintain documentation related to application configurations, processes, and procedures.· Requirements Gathering and Analysis - Maintains an open channel for feedback between external customers and internal users, such as Business Process Owners (BPO) and Subject Matter Experts (SME), to identify actionable opportunities to enhance business application.· Project Management - Participate in or lead projects related to the implementation of new applications or the enhancement of existing ones. Coordinate with vendors, IT teams, and other departments to ensure successful project delivery.· Security and Compliance – In collaboration with the IT Endpoint Configuration & Security Analyst, ensure the applications adhere to security standards and regulatory requirements. Implement and monitor security measures within the assigned business applications.· Data Management - Oversee data integration, migration, and management within the assigned business applications. Ensure data integrity, security, and availability across applications.· Always Promote Fenner Precision Polymers Values and Behaviors.Environmental, Health & Safety Accountabilities: (The level of safety accountability needed to successfully accomplish the essential duties of this job.· Learn and follow EHS policies, rules and work instructions.· Attend required EHS training.· Always wear the required PPE.· Take personal responsibility for keeping yourself and your co-workers and visitors free from injury by participating in and/or conducting risk assessments, workplace inspections, corrective actions and safety observations.· Report incidents, near miss, unsafe conditions, unsafe acts and other hazards in the workplace.
STOP WORK when imminent danger is present.· Maintain work area in a neat and orderly fashion and keep equipment in proper working condition. Career Progression Opportunities: (example: junior to senior levels)· An Application Analyst can advance into roles such as Senior Application Analyst, IT Manager, Systems Analyst, or move into specialized areas like Business Analysis, Project Management, or Software Development.Education and/or Relative Experience: (The level of education and/or experience needed to successfully accomplish the essential duties of this job.) (Also show level of education needed for Career Progression)· Bachelor’s Degree – Computer Science, Information Technology, Business Administration, Management of Information Systems, or the equivalent of 3-5 years in an application administration and support role required.· Advanced technical skills and application knowledge of each assigned business application. Proficiency in using SQL as a programming language is a plus.· Strong troubleshooting and problem-solving capabilities to diagnose and fix application issues.· Analyze business processes and translate them into technical solutions.· Strong written, verbal, and interpersonal skills for interacting with users, stakeholders, and vendors, both technical and non-technical in nature.· Experience with project management methodologies (e.g., Agile, Waterfall) and the ability to manage timelines, resources, and deliverables effectively.· MS Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive), SharePoint, and Power BI.
Certificates, Licenses, Registrations
(The licenses, certificates or registrations that are required to perform the essential duties of this job.)· None Required
Notice to Staffing Agencies, Placement Services, and Professional Recruiters
Fenner Precision Polymers has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Fenner employees directly in an attempt to present candidates.Fenner will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Fenner, including unsolicited resumes sent to an Fenner mailing address, fax machine or email address, directly to Fenner employees, or to Fenner’s resume database will be considered Fenner property.
Fenner will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Fenner will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.
Fenner will not pay a fee to any Recruiter that does not have a signed Fenner contract in place specific to the position for which the resume was submitted.
Recruiting vendor agreements will only be valid if in writing and signed by Fenner’s Vice President of Human Resources or his or her designee. No other Fenner employee is authorized to bind Fenner to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Fenner, recruiters agree to be bound and comply with this policy.
