As a Customer Success Manager, you are responsible for establishing and building customer relationships to promote adoption, retention, and expansion. You will ensure customers are satisfied with AttackIQ’s products and services, derive maximized value from their purchase, provide high-level technical support, and work to resolve any customer dissatisfactions. You will be the primary point of contact for a portfolio of AttackIQ customers and responsible for connecting them and their needs to the various other teams within AttackIQ as needed. You will work as a team with one or more Customer Success Engineers and in coordination with our sales teams to ensure our customers receive the full value of their purchase in terms of technology and methodology.
This role will report to the Manager of Customer Success Operations and will be remote.
Essential Duties and Responsibilities
· Drive value creation and ROI across our client portfolio.· Establish yourself as a trusted advisor to our customers. This includes building relationships with key customer stakeholders (e.g. CEO/CTOs, CSO’s, CISO’s, and cybersecurity engineers).· Proactive and disciplined. Able to work independently and remotely collaborate with peers and cross-functional teams.· Ensure consistent customer engagement throughout the customer Lifecyle· Work closely with our technical teams to address customer technical challenges· Ensure customers get full product value, executing on a strategy appropriate for their use case, and advocate for them in the product development cycle.· Leverage product telemetry tools to interact and communicate about our customers’ usage needs and wants.
Professional Competencies
· Exceptional written, oral, presentation and interpersonal skills.· Speak confidently on the mechanics and concepts of cyberspace attack and defense.· Have a track record of operational excellence.· Have demonstrated ability to build rapport with people.· Are skilled at communicating complex ideas and leveraging data to do so.· Possess strong commercial instincts with a deep understanding of the customer life cycle.· Have a passion for the problems we are trying to solve and a strong desire to work in a fast-paced startup environment.
Required Experience and Skills
· Have at least 2 years of experience in customer success, account management, or professional services with management/leadership-facing experience.· Prior experience working in a SaaS / Cloud environment· Cybersecurity experience and a well-known cybersecurity certification or degree a big plus· Experience with customer success tools: Gainsight, Totango, ChurnZero, etc.,
Note to all recruitment agencies
AttackIQ does not accept agency resumes without a signed agreement. Please do not forward resumes to our jobs alias, our employees, or any other company location. AttackIQ is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.At AttackIQ we value diversity and are proud to be an equal opportunity employer.
