Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.The OpportunityWe are seeking a talented and ambitious senior engineer for the role of Software Development Engineer 4 at Observe AI. In this role, you would develop systems around cloud platforms capable of processing millions of call recordings daily, using the latest cloud computing technologies.
Working alongside a team of top technical experts, you'll devise a roadmap and implement solutions to build a scalable, secure, and multi-tenant platform.What you’ll do day to day as a Software Development Engineer IV
- Lead the design and development of complex software systems using modern software development practices and technologies
- Define and implement software architecture and design patterns that enable scalable and maintainable software systems
- Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems
- Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
- Collaborate with cross-functional teams to define and deliver high-quality software products and services
- Contribute towards cross-team initiatives, and share knowledge and best practices with the broader organization
- Drive innovation and experimentation, identifying new opportunities for growth and improvement
- Build model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definition
- Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
What you’ll bring to the role
- Bachelor's or Master's degree in Computer Science
- 10+ years of experience in software engineering, with a focus on large-scale, distributed systems
- Strong programming skills in one or more programming languages, such as Java, Python, etc
- Proven experience in software architecture and design, with a deep understanding of software design patterns and principles
- Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologie
- Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams
- Strong problem-solving skills and a passion for solving complex technical challenges
- Knowledge of container management tools (e.g. Docker Swarm, Kubernetes).
- Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and Redis
- Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)
- Ability to perform well in a fast-paced environment
- Experience leading and mentoring teams of engineers
