Customer Success Manager Enterprise / Financial Institutions

A little bit about us:

About the team:

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  We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack. 
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  Our products are built for developers, by developers. Technological excellence is at the heart of what we do.  
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  We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback. 
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  We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.
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  While we are global and remote friendly, we also operate from vibrant offices in CDMX and Sao Paulo, where we have hybrid roles, our team goes to the office at least twice a week. To accommodate the various timezones in which we are based, we ensure we’re always synced up between 3 pm and 6 pm, CEST.
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  Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.

Your opportunity:

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  Own the relationship with Spanish Latam customers at various stages of their lifecycle post-close, including launch, post-launch, adoption, renewal, and expansion
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  Master Belvo’s product and platform and be an expert resource on Belvo's current and future product offerings
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  Guide Belvo's customers in achieving the maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payment solutions that best meet their needs
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  Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
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  Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
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  Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team

This position may be for you if:

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  You have 5+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
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  You have a strong ability to empathize with others and can facilitate professional conversations and outcomes with customers and internal teams
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  You build solid, trusted relationships with various customer roles, from developers to Executives, and know how to deep dive into their requests to understand their underlying needs
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  You are excited to become an expert on Belvo's product as well as a variety of customer use cases that require Open Finance solutions across Latin America
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  You are eager to increase your knowledge of finance, fintech, and technology in Latin America
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  You are logical, data-driven, and analytical and have experience solving problems in elegant and efficient ways
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  You are adaptable, enjoy fast-paced environments, and ready to manage multiple customers under tight deadlines;
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  You show high attention to detail and are methodical in how you work
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  You have international experience and thrive in a multicultural environment
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  Your written and verbal communication skills are excellent
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  You have at least +7 years of working experience with the Mexican and/or Colombian market and speak Spanish fluently
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  You have good spoken and written English.
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  This is a hybrid role. Our team goes to the office twice a week.

Amazing if:

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  Familiarity with Fintech, Open Banking, and payments regulation in Mexico/Colombia
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  Experience working with highly technical customers
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  Fluency in Portuguese.

Our process steps:

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  People team chat
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  Take-home challenge
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  Challenge presentation
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  Team fit chat
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  Meet the founders

Our perks: