IT Manager

About the Role

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  As IT Manager at Crusoe Industries, you will lead day-to-day IT operations across multiple regions and ensure smooth functioning of all Crusoe facilities. This includes providing end-user support, making key technical decisions, and being the escalation point for the ServiceDesk. You will also collaborate with Corporate IT teams to enforce policies, manage vendor relationships, and implement standard operating procedures (SOPs) specific to Crusoe Industries.

A Day In The Life

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  Hands-On IT Leadership: Take an active role in troubleshooting, supporting end-users, and leading the implementation of IT projects
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  ServiceDesk & Project Management: Be an advocate for the ServiceDesk ticketing system and follow Jira Sprint best practices for project execution
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  Tech-Stack Decision Making: Oversee all Crusoe Industries-specific tech decisions in coordination with Corporate IT Leadership, ensuring alignment with company-wide IT standards
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  Develop SOPs and Runbooks: Create and continuously improve SOPs and runbooks to guide the IT team in their day-to-day operations
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  Platform Expertise: Become proficient in supporting Crusoe’s key platforms, including OKTA, Google Workspace, and Atlassian
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  Device Management: Work with the ServiceDesk to troubleshoot and manage macOS laptops and Windows CAD workstations
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  Cybersecurity Ambassador: Maintain a security-first mindset and act as the local ambassador for Cybersecurity by following corporate governance guidelines and assisting with security audits
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  Team Collaboration: Maintain close communication with Corporate IT Leadership, business units, and IT teams to ensure customer satisfaction and timely response to business needs
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  Asset and Vendor Management: Assist in managing IT assets, procurement, and vendor relationships in collaboration with the IT Asset Manager
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  ITIL Practices: Employ ITIL best practices to improve IT service delivery

Requirements

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  Education & Experience:
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  Bachelor’s or Master’s Degree in Computer Information Systems, Information Technology, or related field
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  5+ years of IT management experience
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  4+ years of ServiceDesk management experience
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  3+ years of experience managing technical teams such as Network Engineers, System Admins, Security Engineers, and IT Architects
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  Leadership Skills: Proven experience managing 4+ direct reports, including staff, contractors, and vendors
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  Fast-Paced Environment Experience: Experience working in fast-growing environments or manufacturing is a plus
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  Technical Expertise:
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  Proficiency with Google Workspace, macOS (MBP), and serverless SaaS environments
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  Experience in vendor management and contract lifecycle management
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  Familiarity with Atlassian, OKTA, and ERP systems
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  Project Management: Strong ability to prioritize tasks, manage multiple projects, and effectively oversee change control processes
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  Communication Skills: Excellent written, oral, and interpersonal communication skills
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  Team-Oriented: Self-starter who thrives in a collaborative environment and knows when to ask for help
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  This position is designated a safety-sensitive position and/or is located in a safety-sensitive facility. Drug and alcohol program participation is required.

Key Success Metrics

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  Smooth IT operations with high levels of customer satisfaction across all business units
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  Effective management of IT assets and vendor relationships
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  Compliance with security policies and governance, ensuring successful security audits
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  Meeting key performance indicators (KPIs) and service level agreements (SLAs)

Benefits

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  Hybrid work schedule
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  Industry competitive pay
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  Restricted Stock Units in a fast growing, well-funded technology company
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  Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
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  Employer contributions to HSA accounts 
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  Paid Parental Leave 
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  Paid life insurance, short-term and long-term disability 
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  Teladoc 
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  401(k) with a 100% match up to 4% of salary
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  Generous paid time off and holiday schedule
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  Cell phone reimbursement
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  Tuition reimbursement
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  Subscription to the Calm app
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  MetLife Legal
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  Company paid commuter benefit; $50 per pay period

Compensation Range