Retail Consultant

Type:

Full-time, salaried employment

Location:

Remote in the US with consistent travel to customer sites

Salary Range: c.$90-120k + stock options

Who we are

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. We have been deployed at scale with top retailers in the world. We are looking for smart, creative and passionate people who want to help build a great and enduring company.

What we are looking for

We are looking for a results-driven Retail Consultant (this is a full-time/perm position at Focal Systems) to play a critical role in our Customer Success Organization and ensure our retail partners achieve a meaningful ROI through the use of our solutions. This is a roving, travel role working with new customers throughout North America. You will be responsible for the onboarding and engagement of new customers while representing the customer’s voice to our engineering/product team.

Key results to deliver

Demonstrate Measurable ROI to the Customer

Act as customer's strategic advisor to help define, implement, and adopt best practices

Quantify improvements to current store operations enabled by Focal automation solutions

Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results

Translate pilot results into a wider rollout of Focal within the customer organization

Maximize Customer UtilizationYou will drive change management and adoption by providing exceptional onboarding experience to Focal’s customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levelsIncrease Customer Satisfaction

Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap

Strengthen customer engagement and adoption by traveling to Focal stores within territory

Increase advocacy by maximizing Net Promoter Score amongst your stores

Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes

What You Need to Be Successful

Bachelor's degree or equivalent work experience
Excellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationships
Effective change management skills
Willing and able to spend weeks to months at the pilot site, which will vary by customer
Strategic/big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectives
Startup mindset and work ethic with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a team
Able to travel as needed to stores throughout North America

What we offer

We care deeply about the health, happiness and wellbeing of our employees. We offer:

Competitive Salary & Attractive Stock
Health Insurance
Paid Time Off
Education grants

Life at Focal Systems

Focal Systemsￃﾢ￢ﾂﾬ￢ﾄﾢ platform helps retailers cut shelf scanning cost in half by switching from manual to automated shelf scans. The solution is based on low cost, discrete shelf cameras, a sophisticated computer vision model and a cloud-based machine learning platform that is tuned for complex retail environments. By providing automated, real-time insight into on-shelf product availability, retailers can repurpose store personnel to focus on customer experience and other higher value tasks. In addition, the real time data captured by the shelf cameras feeds into Focal Systemsￃﾢ￢ﾂﾬ￢ﾄﾢ AI engine which can help automate and optimize product availability and merchandising decisions. These optimizations have proven to save up to 50% on manual shelf scanning cost and significantly improve in-store customer experience via higher product availability which generates a 3-5% increase in sales compared to baseline stores. Focal Systemsￃﾢ￢ﾂﾬ￢ﾄﾢ platform is deployable at scale and will provide impactful results from day one. It also integrates with existing retail systems and applications to enable additional cost savings and insights from its real-time product availability and analysis. Focal Systemsￃﾢ￢ﾂﾬ￢ﾄﾢ shelf cams are deployed at scale with proven results at several major global retailers and every day process more than 10M shelf scan images.

Thrive Here & What We Value- Strong Values and Mission- Exceptional Team- Outstanding Partners- FastPaced Environment- Transformational Company- Competitive Compensation Package- Health, Happiness, and Wellbeing of Employees- Quarterly Team Retreats