Who are we?
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our MES-E, MES-M and APS-O product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery. MES-M provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM).
These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times.
What are we looking for?
The Manager, Application Specialist will implement and integrate our extensive manufacturing software suite into our customer’s environment. They will play a key role in implementing solutions using Eyelit Technologies’ suite of product but will also provide strong leadership and guidance to a team of Application Specialists. Key responsibilities include; managing team performance, fostering talent development, conducting performance reviews, and ensuring the team adheres to best practices. Additionally, this role will support pre-sales activities, project management, contribute to project implementations, oversee customer training, and provide detailed reporting.
What will you be doing?
- Lead discovery and requirements sessions, document client needs, compare with existing solutions.
- Analyze customer requirements.
- Prepare project Statements of Work, engage development and technical teams for estimates.
- Translate user requirements into design documents with use cases.
- Coordinate with the Development team to meet customer requirements.
- Implement Eyelit software and integrate with other systems (e.g., ERP, PLM).
- Provide customer training and ensure successful delivery and usage of Eyelit products.
- Manage account health through check-ins and reporting.
- Travel to customer sites as needed.
- Manage and lead the Application Specialists group.
- Lead intermediate and senior Application Specialists.
- Focus on team development and training.
- Standardize implementation processes.
- Track team performance KPIs.
What you bring?
- Bachelor’s degree in a technical field or related discipline (Masters preferred).
- 10+ years of experience in technical consulting and implementation.
- Experience leading and managing technical teams.
- Advanced customer relationship and project management skills.
- Expertise in developing and standardizing implementation processes.
- Previous software experience installing/configuring enterprise software and server operating environments
Nice-to-have:
- Knowledge of Semiconductor, Medical Device, Battery Manufacturing, and other high value production industries
- Previous development experience with HTML 5, Angular, TypeScript, JavaScript, etc.
- Previous Manufacturing Execution Systems (MES) application experience (either as an end-user or as a service provider)
- Previous experience interfacing with shop-floor control systems
- Previous pre-sales and project management experience
- Previous development experience using technologies like Java, PL/SQL, .Net, SOAP, and REST
- Knowledge of Planning and Scheduling concepts and solutions in manufacturing
- Previous project management experience with small- and large-scale project coordination
What we value:
- Excellent written and verbal communication: Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message; Uses appropriate grammar tailored to the audience
- Customer Service Orientation: Positive attitude and an awareness and willingness to respond to customers to and meet their needs, requirements and expectations; Active and empathetic listening; Clarifies customers’ needs or expectations, when doubt exists; Provides a timely response to customer’s complaints, feedback and comments; Actively inform customers of intentions.
- Analytical and Critical Thinking: Review and manage data with strong attention to detail; combine facts with likely possibilities; articulate and resolve complex problems
- Quality Focused: A recognition of the value of doing things the right way; having a high sense of integrity and thoughtfulness in your actions
- Action Oriented: A bias for action, when you see a problem, you solve it using your technical savvy and internal resources.
What We Offer:
- Competitive compensation
- Learning and Development opportunities
- Dynamic company culture
- 25 days annual leave + Statutory holidays
- Health Insurance for Employee; 100% employer paid
- Salary sacrifice schemes
- Employer pension contribution
More about us:
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our MES-M, MES-M and APS-O product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery. Join us in our mission - to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers.
Please visit us at www.eyelit.com for additional information. Eyelit Technologies is committed to promoting a culture of diversity, equity, and inclusion. We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to [email protected].
