Account Manager

Member of Client Experience Management TeamReports to: Account Strategy DirectorStatus: Regular Full TimeLove & Company, based in Frederick, Maryland, is a national leader in senior livingmarketing, research, branding, advertising, and sales management. We take pride in havinga top-notch team of creative marketing professionals with extensive experience in theirspecific areas of expertise as well as senior living.PRIMARY RESPONSIBILITIES• Serves as day-to-day client contact and experience manager, supporting successfulclient onboarding and relationship building• Supports implementation of the marketing plan and strategies through the execution ofprojects on strategy, on time, on budget, and quality• Analyzes and reports on clients’ project and campaign results vs.

the goal and supportsquarterly planning and monthly results reporting• Manages project profitability• Works collaboratively and effectively on the Client Experience Management Team andmore directly with the Project Manager to be accountable to and for the commitmentsmade to the team.QUALIFICATIONSThis is a mid-level account management position on the Client Experience ManagementTeam. The individual should have the following experience and capabilities:• Demonstrated critical thinking skills• Demonstrated behaviors and skills that align with Love & Company’s culture and core values• Three to five years of account management and marketing experience, at least twoyears in an advertising/marketing agency• Proven track record of solid account management/project management specifically forcreative projects, including direct mail, print advertising, and collateral materials• Superior problem-solving, time management, and organizational skills• Strong interpersonal skills with the ability to work with all levels of the organization• Excellent writing skills; command of language, grammar and spelling; dedication toerror-free work and communications• Advanced knowledge of Microsoft Office (MS Word, Excel, PowerPoint)• Basic knowledge of Macintosh and/or Windows computers, especially with MicrosoftOffice and database management• Ability to travel overnight when necessary• Bachelor’s degreeGROWTH OPPORTUNITIESThe Account Manager has the opportunity to advance to the Senior Account Manager role,which has the additional responsibilities to:• Manage larger and more complex projects and/or a larger number of client accounts• Work more independently to manage client accounts• Supervise and train account coordinators/project coordinators• Demonstrate growing knowledge of and experience with the senior living field• Require additional experience/tenure with Love & Company