Must be fluent in Mandarin
Job DescriptionSafeRide Health is seeking an awesome Bilingual Mandarin - Customer Service Representative (Remote)! This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and complaint intake. To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills. Primary Responsibilities
- Taking inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans
- Accurately enter ride details to ensure successful ride completion
- Confirming member eligibility
- Answering Member inquiries regarding transportation services
- Identifying and assessing Member's additional needs
- Intaking of Member concerns
- Actively working with other internal departments to quickly address real-time issues.
- Other duties as assigned
Required Education and Experience
- High school diploma or equivalent
- One (1) year of inbound call center experience in high call volume atmosphere
Preferred Education and Experience
- Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines
- Knowledge of health insurance programs and benefits
Skills
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Accurately type 35 wpm or more
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities
Job Requirements
- Must be able to pass a criminal background record check
- Must be a US Citizen
- Must have the ability to work flexible shifts
- Must be fluent in Mandarin
What You'll Need if working remotelyYou'll need the following to work from home while we temporarily operate in a remote capacity (and follow the most current stay-at-home guidelines) until COVID restrictions are relaxed:
- The well-lit, dedicated, and quiet area from where to work remotely without interruption or distraction.
- Notebook or Desktop computer, with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
- High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single-person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)
About SafeRide HealthSafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.
Learn more at www.saferidehealth.com.
