The IT Support Executive will provide technical assistance and support to internal users within Petvisor’s global organization. This position will diagnose and resolve software and hardware issues, install and configure computer systems and applications, and maintain and upgrade IT systems. The role requires strong communication skills (English), technical proficiency, and the ability to prioritize and manage multiple tasks efficiently.
Apply if you're excited to:
- Provide technical support to internal users across the globe.
- Diagnose and resolve software, hardware, and network issues promptly and effectively.
- Install, configure, and troubleshoot computer systems, software applications, and peripheral devices.
- Collaborate with other internal groups to ensure smooth IT systems, security, and infrastructure operation.
- Document all technical support interactions, procedures, and resolutions accurately.
- Escalate complex issues to appropriate teams or external vendors for resolution.
- Perform regular audits and maintenance tasks, including software updates and patches.
- Maintain an inventory of IT equipment, software licenses, and warranties.
- Provide training and guidance to users on IT systems, applications, and best practices.
- Stay updated on emerging technologies and trends in IT support to enhance knowledge and skills.
- Adhere to company policies and procedures regarding IT security and data protection.
- Participate in IT projects and initiatives as assigned.
About the role:
- Proficient in English.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Proven 2 years experience in IT support or a similar role.
- Strong knowledge of computer hardware, operating systems, and software applications.
- Familiarity with networking concepts, protocols, and troubleshooting techniques.
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with IT service management tools (e.g., ServiceDesk and Zendesk) is preferred.
Benefits & Perks (for Full-Time Employees)
- Medical Support for Hospitalization and Outpatient Services.
- Discretionary Economic Relief Incentive Bonus.
- Flexible Time Off.
- LKR 50,000 Annual Stipend for Learning and Development.
₨0 - ₨0 a monthOur company's Compensation Philosophy is to provide competitive pay using industry-specific data to reward and recognize employees based on performance. We offer flexibility with compensation, either through full-time employment compensated in Sri Lankan Rupees or a fixed contract arrangement in USD, depending on the candidate's preference and suitability.Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention.
The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally. We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline.
This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.Apply for this job
