JOB TITLE: Systems Administrator
FLSA STATUS: ExemptDATE: October 2024DEPARTMENT: Information TechnologyLOCATION: Rogers, ARREPORTS TO: Director, ITJOB SUMMARYUnder the leadership of the Director of IT, the Systems Administrator will play a crucial role in supporting our internal IT operations, ensuring the smooth functioning of our network infrastructure, and assisting the IT director in managing our data centers. This role will possess a strong troubleshooting aptitude, solid networking concepts, and excellent communication skills.
This position will also provide technical assistance to approximately 100 users across multiple offices.ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES
- Provide timely and effective technical support to end-users.
- Troubleshoot hardware, software, and network issues to resolution.
- Assist users with Microsoft 365 services, ensuring optimal productivity.
- Collaborate with the IT director to maintain and optimize the network infrastructure.
- Assist in the management and maintenance of three data centers.
- Implement and monitor security measures to safeguard the company's IT assets.
- Utilize ConnectWise for ticketing and workflow management.
- Administer Sophos security products, ensuring a secure IT environment.
- Stay updated on the latest features and best practices for ConnectWise and Sophos.
- Demonstrate a conceptual and practical understanding of networking principles.
- Assist in the configuration and troubleshooting of routers, switches, and firewalls.
- Communicate effectively with end-users, colleagues, and external vendors.
- Maintain thorough and accurate documentation of IT processes and configurations.
- Collaborate with the IT director to create and update standard operating procedures (SOPs).
- Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Proven experience in a Systems Administrator or junior system administrator role.
- Strong troubleshooting skills with the ability to analyze and resolve technical issues.
- Knowledge of ConnectWise, Sophos security products, and Microsoft 365 services.
- Conceptual and practical understanding of networking principles.
- Excellent organizational and multitasking abilities.
- Strong verbal and written communication skills and ability to effectively present information using a consultative approach.
- Ability to work independently and collaboratively in a team environment.
SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERSThis position has no supervisory responsibilities. The Systems Administrator interacts frequently with various internal team members to coordinate client success.EDUCATION, TRAINING AND EXPERIENCE
- Associate degree in information technology, Computer Science or related field or equivalent experience required.
- Previous experience in a Systems Administrator or junior system administrator role.
PHYSICAL DEMANDS AND WORKING CONDITIONSSitting/StandingSome bending, stooping and crawling under desks. Climbing of ladders and work on scaffolding is a daily requirement. Will also work in attics, ceilings and drop grid areas of buildings.Up to 25%Lifting/CarryingOccasionally loads and sets up hardware, moves up to 50 pounds of equipment.Up to 5%Handling/Grasping/FeelingMust be able to operate phone and computer and other work product and to interact with others.Up to 50%SeeingMust have visual acuity to perform tasks on installation tools, equipment, service staff, resolve issues and present information to current and prospective customers.Up to 100%Talking/HearingFrequently communicates with customers, vendors and internal team members to present information, troubleshoot issues and respond to questions.Up to 100%Working ConditionsNormal working conditions in an office environment absent extreme factors. Evening and weekend work may be required to meet work demands.
Some travel may be required. TeleComp provides equal employment opportunities for all applicants.
