VTS is looking for an experienced Support Engineer to join the team. The ideal candidate has a passion for Customer Support as well as meticulous attention to detail. As a Support Engineer on the Engineering Production Support Team, you will be responsible for identifying and triaging complex issues that are impacting customers across the full VTS portfolio.
Your technical skills, combined with your passion for puzzle-solving, will make you successful in triaging these complex issues in a timely fashion. You will learn and become knowledgeable about the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies. For this position, you will regularly be available in the Toronto office to install, troubleshoot, work with, and maintain the lab equipment the support and quality teams use.
Here’s What You Can Expect as a Support Engineer
- You will work daily with support teams, integration specialists, support engineers, and quality engineers to proactively identify, troubleshoot, and triage assigned issues.
- Independently research and triage complex software issues using tools like Web Developer Tools (console and network logs), Datadog, Sentry.
- Communicate complex technical information clearly to non-technical audiences.
- Write and maintain knowledge base documentation to assist general and specialized support functions become more self-sufficient.
- Guide customers through advanced troubleshooting steps via screen-sharing sessions.
- Provide empathetic and patient support to ensure customer satisfaction.
- Troubleshoot across iOS, Android, and Windows environments independently.
- Learn and become knowledgeable about the platforms and technologies we integrate with, including REST and SOAP APIs.
What VTS Values and How We Show It
- Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
- Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
- Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
- Move as One - We work in an open floor plan to promote cross-functional collaboration.
- Take Ownership - Be an owner of the company you’re building with our equity packages.
- Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!
About VTS:
VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence.
VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco. To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.
DE&I Commitment
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. VTS will accommodate an employee or applicant with a disability during the recruitment and selection process. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know atta@vts.comPrivacy PolicyPrivacy Policy
