JOB OVERVIEW
JOB TITLE
IT Director
DEPARTMENT
Operations
JOB GROUP /
P&E REQUIREMENTS
REPORTS TO
Starlab CFO
FLSA STATUS/EXEMPTION
Exempt
MISSION OF THE POSITION
The Director of IT will be responsible for supporting the full lifecycle of Digital and Cloud based infrastructure to support important business function and requirements:
- Work with Business leaders to support engagements with government customers, stakeholders, and investors,
- Gather and Prioritize requirements related to contractual obligations and compliance needs,
- Coordinate projects & requests for the use of cloud-based services and applications along with compliance requirements,
- Ensure the right level of Services needed to accomplish business requirements in a cost-benefit advantage.
In line with Starlab leadership model, you will:
- Engage, develop and motivate your team within our values using defined HR processes & development tools,
- Build a trustful and inclusive environment, promoting collaboration, facts driven decisions and an out of silos mindset,
- Ensure deliverables on quality, time and cost to ensure Customer Satisfaction; escalate risks and opportunities.
- Encourage innovation and continuous improvement by detecting and eliminating non added-value activities.
- Secure the business at short/mid/long term, contributing to increase company profitability.
Within our team, we strive for collaboration (internally and with our stakeholders) and reuse the knowledge across countries. You will have the support of your peers, your leader and you will lead Infrastructure teams across organizational boundaries, ensuring coordination, harmonization and efficiency. Working with us, you will have the opportunity to work in an international atmosphere, learn different points of view and enjoy a constructive and empowered environment supporting the mission of Starlab.
ESSENTIAL DUTIES
IT Support -This position will provide local IT support to fill requests or resolve issues as needed. Install software, hardware, perform hardware refreshes and manage break-fix of hardware. Perform system administration at the site level as needed.Relationship Management - The position is responsible for managing the relationship between IT and Business management. The position will interact directly with management from the Business and stakeholders to include international partners to understand business priorities and incorporate those priorities into the IT plan. The position is then responsible for actively performing and managing IT work supporting the Business and coordinating activities across functional teams within IT to meet their needs. The position is also accountable for issue escalation and resolution.Project Management - The position has responsibility for managing projects specific to the Business. The position also has budgetary and vendor management responsibilities for the sites including review and approval of local invoices (phone, data, software maintenance, hardware maintenance, etc.).IT Process and Standards -The position is responsible for supporting and enforcing IT policy, processes, and standards within the Business. In situations where IT policy, process and/or standards are not adequate the IT Director will be responsible for leading process improvement.IT Infrastructure -The position will be responsible for providing direct support or working with the local or enterprise infrastructure team to ensure the infrastructure needs of the Business are met.IT Applications - The position will be responsible for providing direct support or working with the local or enterprise applications team to ensure the applications needs of the Business are met.Service Level Management - The position will be responsible for communicating IT service levels to management and ensuring the service levels are being met.IT Audits & Compliance - The position will be responsible for the completion of monthly, quarterly, and semi-annual IT reviews for the Business and remediating any resulting issues. The position also provides support to internal and external audits.Protected Data & Classification of Data – The position will be responsible for knowledge of government data protection requirements such as but not limited to NIST 800-53 (moderate & high), NIST 800-171, Controlled Unclassified Information (CUI) and subsequent execution or participating with team members in data protection strategies & implementations. ADDITIONAL RESPONSIBILITIES
Essential Duties and Responsibilities
related to Infrastructure, Operations, and Support may include the following. Other duties may be assigned.
IT Client InfrastructureE-Mail Environment – The position will be responsible for the administration and maintenance of the organization's email / messaging system(s). Works with the development, implementation, and optimization of messaging systems. Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides second-level support and troubleshoots complex issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Document internal policies or develop training for end-users.Directory Services – The position will be responsible for enterprise directory services (primarily Microsoft Active Directory). This will include the maintenance, security, and administration. Desktop Environment – The position will be responsible for the client desktop. This includes maintenance, security, and administration. The position will be responsible for hardware and operating system software on the desktop, the standard desktop image, the desktop build process and how new software is evaluated and installed. Improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment.Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved. Serve as an expert to other support staff, providing guidance on more complex problems. Record and track interactions with end-users and related activities in the service desk tool.Create Knowledge Base articles as repetitive issues arise.Provide site IT support encompassing: o PC configuration and troubleshooting - OS, hardware, and software; o PC maintenance/preventative maintenance; o Printer installation, networking, configuration and troubleshooting; o New user setup on Active Directory network;o Support for client applications; o Troubleshooting phone issues that Service Desk cannot resolve and escalates to local supporto Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.o Maintain department loaner equipment and administer checkout processo Review and record daily event logso Call software and hardware vendors to request service regarding defective productso Support equipment used in conference rooms and auditorium
IT Server/StorageServer – The position will be responsible for supporting the server environment. This will include security, administration and project and client needs. Technologies like virtualization are supported by this position. Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.Storage – The position will be responsible for supporting enterprise data storage. This will include maintenance, security, and administration. Experienced with operating systems and Storage Area Networks (SAN) and backup solutions. Performs system backups and recovery. Database – The position will be responsible for supporting database infrastructure and administration. This includes maintenance, security, and administration. It does not include application-level activities associated with the database.IT NetworkLAN – The position will be responsible for the Local Area Networks and associated equipment (e.g. routers and switches) and technologies (local wireless, extranet’s, dmz’s, etc…) at each of the assigned facilities. This includes security, administration (configuration and setup), project and client needs. WAN – The position will be responsible for the Wide Area Networks and associated equipment (e.g. routers and switches) and technologies (e.g. MPLS remote access, etc.). This will include security, administration (configuration and setup), project and client needs. Security – The position will be responsible for working with the IT security team on network security matters to ensure corporate assets and information are protected from external threats.IT Infrastructure – Traditional & Cloud-based EnvironmentsTraditional & Cloud-based Infrastructure - The position will be responsible for the enterprise traditional and cloud-based environments. This includes the architecture, security, administration (setup, configuration and upgrade), project and client need reviews, as well as the design, scheduling, and execution with regards to traditional on-premise infrastructure environments as well as cloud-based infrastructure environments such as Office 365 commercial and GCCH; Amazon Web Services commercial and Gov; Azure commercial and Gov offerings. IT Infrastructure Policy, Process and Standards – The position will be responsible for implementing and maintaining solutions consistent with IT infrastructure policy, processes and associated standards. This includes asset management and license compliance from both a hardware and software perspective.Lifecycle Refresh – The position will help plan and execute the lifecycle refresh plan for assigned locations.General Support – The position will have support responsibilities specific to the infrastructure problems level 1 and 2 support cannot address. Support will require troubleshooting malfunctions to resolve operational issues and restore services. Project Management - Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery. Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.Daily availability to include evenings and weekends when necessary to reach goals and deadlines.Follows all import/export requirements, consulting with facility import/export personnel as required. SUPERVISORY RESPONSIBILITIES
- Supervise, manage, and direct the selection, training, development, appraisal and work assignments of assigned personnel.
COMPETENCIES
EDUCATION
- Bachelor's degree (B.S.) from four-year college or university in Computer Science or related discipline and 10+ years of directly related experience and/or training; or equivalent combination of education and experience.
CERTIFICATIONS & LICENSES
EXPERIENCE
- 7-10 years of experience must be in a management or leadership role.
- In-depth knowledge and experience with ERP systems (e.g. Job Boss, NetSuite, Costpoint)
- Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
- Support ticketing systems, change control methodologies and their importance to ITIL best practices
- IT security concepts and application to ERP systems
TALENTS
- Empowered to make decisions and be in charge of approvals within the determined scopes
- Strategic and critical thinking, understanding the organization’s strengths and weaknesses
- Demonstration of sound and accurate judgment
- Effectively interacts with senior management or executives on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
- Ability to compute, analyze, and interpret complex statistical data and/or to develop forecasts and computer models.
To meet obligations and signed agreements with NASA which allow access to necessary and critical data to perform these duties, you must be eligible to obtain the required authorizations from NASA, which authorization would not be granted for persons born in, or who have current or dual citizenship in, Russia, China (PRC) or any country from the designated countries list (https://www.state.gov/state-sponsors-of-terrorism/) that is on the State Sponsors of Terrorism list.To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S.
citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.Starlab Space, LLC. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Minority/Female/Disabled/VeteranThe statements contained in this job description are intended to describe the general content and requirements for performance of this job.
It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
