Consultant, Managed Services

Vena SolutionsToronto, Ontario, Canada | California, United StatesOnsite

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.

Are you someone who loves to build deep and meaningful client relationships? Do you enjoy applying your technical consulting skills to our customers, making them wildly successful on the Vena platform? Then the Consultant, Managed Services role at Vena Solutions might be a great fit for you!Vena is investing in a new offering called Managed Services that provides dedicated customer-first services for our post-launch customers. As a Managed Services Consultant, you will own and manage a defined portfolio, act as an extension into the organization and provide a personalized experience for our customers.

You will be responsible for ensuring their ongoing success on the Vena platform. You will provide advisory and best practice guidance, delivery training, education and deploy technical configuration for our customers. We are looking for sharp finance and tech-savvy minds with a passion for making peoples’ lives better. You will work directly with our clients on a regular basis and enable them for success.What you will do:

Maintain and manage a portfolio of customers subscribed to Expert Services offering
Build and foster strong client relationships, gaining credibility and trust
Provide design and architectural guidance applying best practices and product knowledge for our customers
Regularly touch base with clients throughout the contract life cycle and participate in business reviews and product feature demonstrations
Conduct one-on-one training session and provide ad-hoc coaching for design and template construction
Provide technical configuration for the customer including data modeling, Vena scripts, template build/design etc.
Work with clients on strategic planning and roadmap for expanded use of Vena
Partner with Customer Success team to nurture the customer in being a Vena advocate and identify expansion opportunities

Does this sound like you?:

You have 4+ years of software implementation, consulting or finance/accounting experience
You are customer service focused and in possession of superior client interaction skills, with the ability to communicate to all levels across an organization including C-Level leaders when needed
You have exceptional organizational, presentation, and communication skills
You demonstrate a strong knowledge of financial processes and applications such as budgeting, forecasting, financial consolidations, month-end close processes, and general reporting
You are a proven top performer with a diligent work ethic and willingness to go the extra mile to ensure Customer Success
You have technical prowess, love to play with technologies, and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users
You are tenacious and have a talent for solving sticky situations, creating consensus and turning customers into advocates
You are a great team player and can also thrive in self-managed and independent environments

Life at Vena Solutions

Thrive Here & What We Value1. Developerfocused team culture encourages engineers to be self-motivated and self-directed | 2. Value leadership and people with passion who will take ownership to make their mark on our product within this growing business space | 3. Embraces continuous integration using automated testing</s> | 1. Flexible position with option of working full time or remotely within Canada | 2. Opportunity to travel as required | 3. Pride ourselves on having some of the best consultants in the industry</s> | Werte von Vena vorlebt | Kreativität, vorbildliche Führung, überzeugende Kommunikation, Inspiration | Verantwortlichkeit, Respekt | Wachstum, Zusammenarbeit</s> | Flexible position with option of working in Toronto office full time or remotely within Canada | Collaborating across Vena organization, including with other Sales Team members, Marketing, Professional Services, Customer Success and Product Teams as appropriate | Relentlessly driving to achieve performance targets in key areas such as quarterly and annual net new software revenue generation, prospecting activity through own efforts, pipeline build and ongoing development to secure appropriate coverage and facilitate confidence in forecasts</s> | Customer-centric core values | Focus on building a winning culture while staying true to the company's values | Continuous learning and growth with an amazing team | Fast-paced environment that advocates for customers and makes them wildly successful</s> | 2. Continuous Innovation | 3. Encourages engineers to be selfmotivated and self-directed | 4. Values leadership and people with passion who will take ownership to make their mark on our product within this growing business space.</s> | Focus on building a winning culture while staying true to our customer centric core values | Create a culture of storytelling - encouraging CSMs to share customer stories with each other and with Marketing, Sales and Product teams across the organization</s> | 1. Flexible position with option to work in Toronto office full time or remotely | 2. Top of mind for future job openings | 3. Schedule interviews over coming weeks</s> | 1. Innovative technology | 2. Developer Focused Team Culture | 3. Continuous Innovation | 4. Emerging Technologies | 5. Passionate User Base</s> | 1. Developer Focused Team Culture | 3. Emerging Technologies | 4. Passionate User Base | 5. Friendly and Enthusiastic Developers</s> | Developer-focused team culture | Encourages self-motivation and self-direction | 1. Flexible position with the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. | 2. Developerfocused team culture that encourages engineers to be self-motivated and self-directed. | 3. Value leadership and people with passion who will take ownership to make their mark on the product within this growing business space.</s> | Dedicated to growth, collaboration, accountability and respect | Contributing to a team culture that is focused on cross functional transparency and alignment | Always supporting Vena's remote inside sales and/or partner teams as needed to promote Territory revenue, engagement and development.</s> | 1. Flexible work arrangements available | 2. Opportunity to revolutionize the way organizations plan to grow their businesses | 3. Collaborative working environment | 4. Passionate team that is dedicated to helping customers succeed | 5. Constant learning and growth opportunities</s> | 1. Collaborative work environment | 2. Opportunity to learn and grow within the company | 3. Focus on customer success | 4. Emphasis on teamwork and communication | 5. Positive and supportive work culture</s> | Fun, engaging, technically challenging, and filled with opportunities to make an impact | Foster and encourage individuals who are self-directed and self-motivated | Value transparency, inclusion, continuous learning, and passionate people who want to make their mark on rapidly growing product and business.</s> | Proactively Contributing to Territory's On-the-Ground Sales and Marketing Initiatives | Collaborating Across Vena Organization for Improved Sales Effectiveness and Productivity | Relentlessly Driving to Achieve Performance Targets in Key Areas such as Quarterly and Annual Net New Software Revenue (as Measured by Annual Recurring Revenue (“ARR”) Generation) | Participating in Reviews of Your, Your Team and the Company's Actual and Forecast Performance, Providing Feedback on Decision Making and Submitting Recommendations for Improved Speed, Effectiveness and Efficiency.</s> | Dedicated to Growth, Collaboration, Accountability, and Respect</s> | Flexible position with the option of working in our Toronto office full time or hybrid throughout the week</s> | Relentlessly Driving to Achieve Performance Targets in Key Areas such as Quarterly and Annual Net New Software Revenue Generation, Prospecting Activity through Own Efforts, Pipeline Build and Ongoing Development</s> | 1. Flexible position with option to work in Toronto office full time, hybrid throughout the week or entirely remotely | 2. Opportunity to create and refine corporate standard demo and use case specific content | 3. Strong communication skills | 4. Sense of initiative and perseverance to deliver highquality work</s> | Flexible position with option of working in Toronto office full time, hybrid throughout the week or entirely remotely within Canada | Positive relationship with all stakeholders while maintaining sense of urgency for organizational needs | Strong leadership skills to foster a positive work environment</s> | 1. Great team culture | 2. Opportunity to grow | 3. Best practice approach to realizing customer goals.</s> | 1. CustomerFirst Services | 2. Personalized Experience for Customers | 3. Dedicated to Making People's Lives Better | 4. Passionate about Building Deep and Meaningful Client Relationships | 5. Proven Top Performer with a Diligent Work Ethic</s> | Proactively contributing to on-the-ground sales and marketing initiatives | Collaborating across Vena organization including Sales Team members, Marketing, Professional Services, Customer Success and Product Teams | Relentlessly driving to achieve performance targets in key areas such as quarterly and annual net new software revenue generation</s> | 1. FastPaced, Agile Environment | 2. Collaborative Work Environment | 3. Emphasis on Best Practices and Industry Standards</s>

Consultant, Managed Services

Life at Vena Solutions

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