Solutions Engineer - East

Quantum MetricNortheastRemote, Onsite

😎

Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much.

We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position.

We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀About the Role

As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.

🔧 Responsibilities

Pre-sales technical consultant
Developing product demonstrations and POCs
Technical account strategy in partnership with Account Executives
As a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats
As an SE, you might write white papers, assist building the online help, author training guides, etc.

💡Requirements

Ability to work in a fast-paced, continually evolving environment
Fundamental knowledge of analytical tools such as Adobe, Google, etc.
3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.
Knowledge of website frameworks, components and concepts
Excellent communication and presentation skills
Passionate about technical sales and working with customers
Ambitious and self-motivated with a high emotional IQ, as this role is largely remote
Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently
Highly coachable with a strong desire to improve and grow as a professional
History of working at start-ups is a plus
Experience working remotely is a plus
Experience/understanding of native/hybrid mobile apps is a plus
Experience with other CXM vendors is a plus
Up to 25% travel
Compensation: $100,000 - 140,000 | Base/commission 70/30 split for OTE

🏆

Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.Group benefitsMedical, Dental, Vision Insurance (99% Medical base plan paid by the Company)Employee Assistance Programs (EAP)Telehealth optionsVoluntary Life & AD&D, STD, LTD Healthy Rewards – Discount ProgramsCalm App access401k and Options / Equity 13 company holidaysUnlimited Paid Time Off Sick leaveParental/Adoption LeaveIn addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunities Rewards and recognitions programs Robust onboarding and training programOne-time stipend for work at home employeesMonthly business expense stipendFlexible work environmentsEmployee Discount Program (Perks at Work)Employee Referral Program Lead Referral ProgramMacBook and awesome swag delivered to your doorEncouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process.

Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfApplicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/#LI-REMOTE #BI-RemoteApply for this job

Life at Quantum Metric

Thrive Here & What We Valuea) Happy people | b) Passionate about empowering people to become the best version of themselves. | c) Diverse and inclusive culture. | d) Building an engaged, diverse, and fun place to work.</s> | Regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much | Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work | Value all types of experience and education and don’t expect you to meet every qualification for this position | Support one another through obstacles and succeed as a team | Promotional opportunities | Rewards and recognitions programs | Robust onboarding and training program | One-time stipend for work at home employees | Monthly business expense stipend | Flexible work environments | Employee Discount Program (Perks at Work) | Employee Referral Program | Lead Referral Program | MacBook and awesome swag delivered to your door | Encouraging and collaborative culture | RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)</s> | a) Passionate about empowering people to become the best version of themselves | b) Diverse and inclusive culture | c) Regular companywide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. | d) Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work.</s> | d) Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. | e) Passionate about building lasting relationships with customers | f) Value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.</s> | c) Regular companywide events, seasonal challenges/games, and Quantum Metric sponsored local outings when Zoom becomes too much | d) Collaborative and highperforming product development culture | e) Champion customercentricity</s> | f) Values all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.</s> | e) Passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.</s> | Regular company-wide events, seasonal challenges + games, and local outings | Employee Resource Groups for discussing topics that impact employees inside and outside of work | Encouraging and collaborative culture</s>