Overview
This position supports the communications work of the agency, with a focus on maintaining design and brand consistency andutilizing a racially equitable and inclusive approach that is aligned with department strategies and agency goals. The Senior Communications Specialist works in close partnership with a broad range of staff to meet their communications needs. In collaboration with the Director of Communications, this position maintains the tools, processes and systems needed for effective communications work and supports the evaluation of goals and outcomes for the department.Key Role Responsibilities
- Develops compelling, high-quality print and digital content for a wide variety of audiences and events. Content includes, but is not limited to newsletters, website articles, interviews, emails, client collateral, signage, clinic TV slides, social media, photography and videos
- Works to thoughtfully incorporate racial equity and inclusion when developing and framing agency communications
- Designs templates, graphics and layout for a range of print pieces and digital platforms.
- Builds and maintains a communications calendar for social media channels as well as client communications for clinic waiting rooms
- Partners with staff and clients across the agency to draft and design content. Responds in a timely and appropriate manner to staff requests for communications support
- Ensures brand consistency across all platforms
- Carries out administrative functions, including translation requests, photo storage and archiving, as well as “contact us” email requests from the public
- Supervises and trains communications volunteer(s) when applicable. Sets, models and reinforces clear expectations, monitors outcomes, creates a culture of open communication, and helps solve complex problems through group and individual supervision.
- Collaborates with the Director of Communications in tracking and evaluating departmental metrics and performance
Key Agency Responsibilities In addition to role responsibilities, each staff member has the following responsibilities as a part of their employment:
- Models and reinforces our core values: dignity, authenticity, hope, justice, passion and balance
- Actively participates in both performance improvement and advocacy activities that support the agency mission
- Protects clients’ personal health information by maintaining compliance with HIPAA and relevant health care related IT security regulations
- Performs other duties on an as-needed basis
Knowledge, Experience and Skills Formal Education and Training
- Bachelor’s degree in Marketing, Communications, English or a related field
- Bilingual Spanish-English highly preferred (premium pay offered)
Experience
- Three years of experience in professional communications in a corporate or nonprofit setting
- Work with content management systems, preferably Drupal or WordPress
- Demonstrated experience writing for the web and social media, including Instagram, Facebook, X and LinkedIn
- Experience with design, print and video production
- Proficiency with design software like Canva and Adobe Creative Suite, Photoshop, InDesign, Illustrator and Premiere experience preferred
Skills
- Strong attention to detail
- Builds rapport; has strong interpersonal and effective written communications skills
- Persistent, action-oriented and deadline-driven
- Learns and adapts quickly; is self-reflective
- Holds self to high standards of honesty and integrity
- Exemplifies professionalism through positivity and good customer service
- Sets clear goals, uses action plans and knows how to prioritize
Health Care for
the Homeless is an equal opportunity employer and is committed to racial equity
and inclusion. We make a particular effort to recruit and promote Black,
Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+
individuals, people with disabilities, and people with other marginalized
identities are encouraged to apply.This is a "flexible" position: At least 50% of position will be remote. General telework location must be within reasonable driving distance of our Baltimore-based offices.
50000.00 To 59235.00 (USD) Annually
