(Bilingual - Spanish) - CSR for the Affordable Care Act

InspiritecPhiladelphia, Pennsylvania, United StatesOnsite

InspiriTec

Customer Service Representative - Bilingual (Spanish/English)

ACA Call Center

InspiriTec’s Philadelphia call center is looking for some great new Spanish speaking bilingual CSRs to join our team.

Please note that only bilingual agents are being considered at this time.

Here is what you need to know about the project:

Inbound calls to complete Healthcare applications online
Calls average between 45 to 60minutes
Call center will operate 8am-5pm Monday through Friday

Here are the qualifications we are looking for in a CSR:

Ability to follow a written script
Ability to multitask – speak on the phone and enter information into computer
Good vocal tone and quality – a pleasant speaking voice and friendly demeanor
Ability to talk on the phone for extended periods of time
Good customer service skills
Ability to deal with frustrating situations without becoming easily overwhelmed
Ability to type at least 20wpm accurately – there will be a typing test at the interview
Demonstrated proficiency using a computer and the internet – there will be a computer test at the interview
Demonstrated ability to read, write, and speak in both Spanish and English

Individuals with disabilities encouraged to apply

EOE/disability/vets 17.50 To 17.50 (USD) Hourly

Life at Inspiritec

InspiriTec exists to enable people with disabilities and other disadvantages to gain skills and a job in Information Technology (IT) professions. \r\n\r\nIn support of the mission, InspiriTec operates its own commercial IT firm which provides core technology and resources back into training programs, and which often serves as a competitive and supportive work environment for graduates. This entrepreneurial approach to operating a charitable organization ensures that InspiriTec â??practices what it teaches.â?? In employing people with disabilities as programmers, network engineers, customer service representatives, and project managers, InspiriTec provides Call Center Services, software development, web page design and development, and network integration services.

Thrive Here & What We Value- Friendly and supportive environment- Opportunities for career growth and advancement- Competitive pay and benefits package- Recognition and rewards for outstanding performance- Commitment to giving back to the community- Customer service oriented- Collaborative and team-oriented environment- Emphasis on continuous learning and development- Veteran, Military Spouse, and People with Disabilities Friendly Employer