Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Set the standard through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas. MGS has immediate openings for Supervisor at Baltimore-Washington International Airport.
Status: Full Time
Benefits:
- Flight Benefits
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
Summary/Objective
A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations. The Supervisor’s duties and responsibilities are to ensure the preparation for the operations with manning’s, equipment and personnel. Key components of this position are constant communication, continuous proactivity and employee management.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.Deliver plans and assignments to the team prior to start of operationsPrepares and/or make sure the operation daily report is complete by the end of the day.Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport where Maximus Global Services operates.Update Leads and personnel on any irregularities/changes to operationsWeekly visits to airlines management to ensure service is delivered up to standardsAddress any issues with personnel, operations, and clientsWeekly control and inventory reports of equipment including wheelchairs.Ensure personnel training is current. Communicate to management any irregularities and/or operational requests. Deliver end-of-shift report to management with a full recap of the operationCompetencies
- Stress Management/Composure
- Ethical Conduct
- Good Communication
- Customer Service
- Leadership
Physical Demands
This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds.
Required Education and Experience
High school diploma or GED.2-3 years’ experience in customer service at airport or similar entities. 2 years' experience in supervisor positionAdditional Eligibility Qualifications
Pass a background check and drug testComputer literacy in MS Office packages such as Word, Excel and Outlook.Must be able to read, write and speak English.Maintain a relationship with both employees and clientsSupervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.