Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Set the standard through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas. MGS has immediate openings for Lead Agent at Baltimore-Washington International Airport.
Status: Full Time
Benefits:
- Flight Benefits
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
Summary/Objective
Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation has the necessary personnel to provide the services. Monitor services requested from the airlines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures. Review daily schedules, assign breaks when is needed and ensure operation coverage at all times.Have all the necessary information for the flights, arrival and departure times and services requested.Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates.Follow up on client’s request (airlines and passengers).Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work-related accidents and incidents. Conducting of on-the-job training.Make sure all the wheelchairs are account for and placed at the assigned location. Competencies
Teamwork OrientationStress Management/ComposureEthical ConductGood CommunicationCustomer ServiceLeadershipPhysical Demands
This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds or more.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Shifts could change at any time.
Required Education and Experience
High school diploma or GED.1- 2 years’ experience in customer service at airport or similar entities. Experience leading a teamAdditional Eligibility Qualifications
Pass a background check and drug testComputer literacy in MS Office packages such as Word, Excel and Outlook.Must be able to read, write and speak English.Maintain a relationship with both employees and clientsSupervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.