ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Marriott, Westin Resorts, Novotel, Crown Resorts, CBRE, American Airline, and Zara Home, among many others.With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences.
When you join our team, you will directly contribute to the customer experience your clients create and our growth in your market.Learn more about us at: https://scentair.com/
OPERATIONS SPECIALIST
You are an Individual Contributor and work with a small team in our Tokyo Office. This role aims to have a strong focus on executing end-to-end operations functions in Japan Office.
KEY TASKS & RESPONSIBILITIES
- Plan, execute and monitor day-to-day shipment and delivery for planned on-site technical service and self-service customers to ensure accurate and timely delivery
- Input customer orders and conduct shipping validation in different systems
- Handle import declaration and duty payment
- Responsible for material return handling process and update in system
- Work with 3rd party logistics vendor closely on delivery, inventory management and quality control
- Conduct on-site stocktaking at 3rd party logistics facility and update accurate inventory record on regular basis
- Coordinate with Technical Services Representative and Sales team to ensure customer satisfaction
- Ad hoc projects and tasks assigned by Operations Director and Logistics & Planning Supervisor
SKILLS & QUALIFICATIONS
- Bachelor’s degree preferably in sales, supply chain management or business administration
- 3-5 years all-rounded experience in customer services, service planning and logistics service in Japan
- Experience working in a US MNC would be advantageous
- Demonstrated ability on building excellent customer relationship
- Well organized, service and people oriented
- Able to adapt changes promptly
- Good problem-solving skill
- Sense of urgency and results driven
- Excellent team player in a fast-paced business environment
- Self-starter with good initiative and able to handle multiple tasks simultaneously
- Proficiency in ERP & CRM systems
- Proficiency in Microsoft OS skills and knowledge
- Native Japanese. Good command of spoken and written English is an advantage
- Immediate available preferred
ScentAir offers the right candidate with competitive salary and bonus, benefits and career development. Interested parties please send us your full resume with last/current and expected salary, and availability by clicking "Apply Now".
ScentAir is an Equal Opportunity Employer and commits to creating and maintaining a diverse and inclusive culture where everyone’s skills, experiences and perspectives are recognized and valued.
All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only. Only shortlisted candidates will be notified.
