About Child Mind Institute
We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We’ve become the leading independent nonprofit in children’s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatment
Position Details:
The Child Mind Institute is looking for an IT Service Desk Manager responsible for the ongoing support of our technology requirements while managing a team of 4 IT support technicians located in 2 separate office (MidTown, NY and San Mateo, CA). We are looking for a working knowledge of several systems, hardware, software, and network applications, and an understanding of SaaS, ERP/EMR, CRM, SSO, AD, AWS/Azure, VoIP, and Network Security.Reporting to the Director of IT Operations, this is an exempt, full-time, hybrid (minimum 3 days in office) position located in our NYC headquarters office.
You Will:
- Manage the professional growth and development of a team of IT technicians including interviewing, selection, performance evaluations and compensation
- Oversee the employee onboarding process as it relates to technology
- Develop technical runbooks and end-user documents and manage support knowledge base
- Conduct technical training with staff on new processes, procedures, technology, and best practices
- Provide leadership and oversight to the program/department. Conduct regular performance evaluations, offer continuous coaching and development opportunities, and foster a collaborative and supportive team environment. Ensure all supervisory practices follow CMI policies and legal requirements.
You Have:
- Bachelor's degree in an IT related field or relevant degree
- 6+ years professional IT experience
- Help with IT deployment projects and integrations
- Mac and Windows OS and iOS device experience in a networked environment
- Experience supporting multi-platform on-prem and SaaS environment
- Strong experience supporting Macbooks and IOS in an Active Directory environment
- Strong knowledge supporting MDM platforms i.e. In-Tune
- Extensive experience supporting and configuring Microsoft Office 365
- Experience & familiarity with VPN client software, VMWare, DHCP, DNS, TCP/IP, and Active Directory Administration and Linux desktop and server platforms
- Can work occasional evenings or weekends in response to the needs of the end-users and organization
Our Benefits
Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.
Pay Range
The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.
Equal Opportunity Employer
The Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued. The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.
102500.00 To 113000.00 (USD) Annually
