Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Set the standard through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas. MGS has immediate openings for Station Trainer at Dulles International Airport.
Status: Full Time
Benefits:
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
Summary/Objective
Assist the MGS Trainer, providing security training courses, and customer service and airport procedures to employees.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Deliver training material and schedule trainings for new hires and recurrent for current employees. Ensure the 100% of employees trained.Reinforcing security policies, protocols and procedures and maintains a safe and secure environment for customers and employees.Ensure all employees follow security procedures for each entity, such as TSA, CBP and Airport RegulationsConduct internal audits, to ensure all employees are following security and customer service proceduresPromotes professionalism and exceptional customer service within the security team.Keeps familiar with and enforces MGS Employee Handbook, Standards of Business Conduct and Policies, Procedures and Guidelines.Competencies
1.Teamwork Orientation
Stress Management/ComposureEthical ConductGood CommunicationCustomer ServiceLeadershipPhysical Demands
This position is very active and requires standing, walking and seating.
Required Education and Experience
High school diploma or GED.2-3 years’ experience in teaching or coaching. 2-3 years' experience in customer service/security at airport or similar entities.Disability Awareness Training, Security and Airport RegulationsAdditional Eligibility Qualifications
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol testComputer literacy in MS Office packages such as Word, Excel and Outlook.Must be able to read, write and speak English.Maintain a relationship with both employees and clientsDemonstrable competence in and enthusiasm for practical training methods.The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.Display a professional demeanor at all times.Excellent customer service skills.Excellent supervision and personal skills.