About The Company
Nirvana is an innovative tech startup based in New York (hybrid office/remote), on a mission to build technology that brings clarity to healthcare insurance coverage. We empower providers to focus on care and help patients make informed choices throughout their care journeys. We started by focusing on mental healthcare and are branching out to new specialties after proving our impact. We have brought together talent from healthcare, fintech, and data science to apply innovations from other industries, and today our products are used by some of the largest mental healthcare practices in the country.
About The Role
This is an at-will contract position for an Insurance Specialist to join our team, focusing on coverage checks and benefits. As an Insurance Specialist, you will be responsible for verifying insurance coverage, communicating with internal and external partners and insurance carriers to gather necessary information, and providing outstanding customer service related to benefits.
Responsibilities
Verify insurance coverage accurately and efficiently.
Communicate and gather the necessary information to resolve any issues related to coverage and benefits.
Maintain accurate and organized records of all insurance-related activities.
Provide outstanding customer service to clients by answering questions, resolving issues, and explaining insurance policies and procedures related to coverage and benefits.
Stay up-to-date with industry trends, regulations, and best practices related to coverage and benefits.
Complete assigned tasks within deadlines with the highest accuracy.
Be available via chat and Google Meet when needed.
What We’re Seeking
Someone with 5-7 years of experience in benefit verification across different specialties.
Strong attention to detail and the ability to work accurately and efficiently.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
