Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
We’re looking for a highly skilled and creative Video Producer to join our Audience Engagement team, reporting to our Senior Manager of Advocacy and Community Marketing. This role is crucial to our content strategy, bringing to life insights, opinions, and educational content from Intercom and its customers across multiple formats. You’ll bring a mix of creative curiosity, natural storytelling and technical expertise, using your skills in scripting, editing, and video production to create high-quality content.Our team produces videos for platforms like LinkedIn, Instagram, X, YouTube, and our Academy, ensuring content is relevant, engaging, and tailored for both long and short formats as required. Note: this person will not be required to be on camera themselves, but will need to work closely with those who are.
What will I be doing? 🚀
- Cross-Functional Collaboration: Work closely with stakeholders across teams to assess requirements and deliver to a brief, ensuring the final product aligns with the original material and the platform it’s designed for.
- Video Production: You’ll be comfortable owning an end-to-end video production process, including shooting high quality video & audio, and the editing of company, customer and product videos.
- Video Editing: Utilize Adobe Premiere to produce and edit live-action and product videos. You’ll also be comfortable working with mobile-first platforms like Descript or Kapwing for social-specific content.
- Motion graphics: Ability to create basic motion graphics in After Effects for engaging video content.
- Design & Brand Alignment: Have an eye for good design, with the ability to work within our Creative Studio team’s design systems or independently create visually appealing content that aligns with our design standards.
What skills do I need? 📖
- Experience: 3-5 years of experience in video production, ideally in a fast-paced environment (B2B / B2C SaaS experience is a plus).
- Software Skills: Proficiency in Adobe Premiere is required. Experience with Photoshop or similar image editing software is required. After Effects experience is a plus. Familiarity with mobile editing tools like Descript or Kapwing is highly desirable. Familiarity with design tools such as Figma or Illustrator is also useful.
- Marketing fluency: Strong storytelling proficiency and ability to spot the hooks which will work to create engaging video edits from longer source material (think trailers for podcast episodes).
- Technical ability: Ability and willingness to learn new products to keep up with the expectations of a role in digital marketing.
- Team Player: Collaborative approach with excellent communication skills, able to work with cross-functional teams to meet project goals.
- Customer testimonial videos like this
- Competitor videos like this
Benefits 😍
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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